April Cooper
Remote
Summary
Remote operations and support professional with 5+ years’ experience in data entry, email/chat support, and document management across healthcare, finance, utilities, and telecommunications. Skilled in processing high volumes of information with accuracy, maintaining compliance with HIPAA and CMS guidelines, and delivering efficient solutions with minimal phone interaction. Adept at using CRM, ticketing, and workflow systems to streamline tasks and meet deadlines in fast-paced remote environments.
Overview
7
7
years of professional experience
Work History
Customer Service
Vxi
06.2025 - 06.2026
- Provided exceptional customer service by assisting callers with product inquiries, account updates, billing issues, and warranty information.
- Accurately entered and updated customer data in internal systems and CRM platforms during and after each interaction.
- Maintained detailed documentation of customer concerns, resolutions, and follow-up actions to ensure service consistency.
- Managed a high volume of inbound calls while maintaining professionalism and meeting quality assurance standards.
- Collaborated with team members and supervisors to improve workflow efficiency and enhance the customer experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Medicare Representative
Concentrix
02.2025 - 04.2025
- Processed Medicare plan inquiries, eligibility checks, and coverage updates via secure systems.
- Maintained 100% accuracy in documentation while adhering to CMS and HIPAA regulations.
- Assisted beneficiaries primarily via phone and email, minimizing call time through efficient resolutions.
Customer Service Associate
Everise
04.2024 - 02.2025
- Managed email portal for new and existing customer accounts.
- Processed utility account setups, billing adjustments, and service changes accurately.
- Documented all interactions in CRM systems for service continuity and compliance.
Credit Card Specialist
Alorica
04.2022 - 04.2023
- Processed payment arrangements and account updates while ensuring compliance with financial regulations.
- Maintained confidentiality of sensitive financial data while resolving customer concerns.
Claims Adjuster
GEICO, Government Employees Insurance
Remote
11.2019 - 04.2022
- Led claims investigations, ensuring thorough analysis and adherence to company policies.
- Evaluated insurance claims for accuracy, determining coverage and liability in complex cases.
- Mentored junior adjusters, providing training on best practices and regulatory compliance.
- Improved claims processing efficiency through the development of streamlined workflows and documentation standards.
- Reviewed policy coverage terms to ensure compliance during claims processing.
Education
High School Diploma -
Orange County High School
Orange, VA01-2007
Skills
- Data Entry & Records Management
- Email & Chat Customer Support
- CRM & Ticketing Systems (Salesforce, Zendesk, proprietary platforms)
- Compliance & Confidentiality (HIPAA, CMS)
- Order Processing & Billing Management
- Microsoft Office Suite & Google Workspace
- Problem Solving & Multitasking
- Time Management & Task Prioritization
- B2B sales and customer service
- Healthcare customer service
Timeline
Customer Service
Vxi
06.2025 - 06.2026
Medicare Representative
Concentrix
02.2025 - 04.2025
Customer Service Associate
Everise
04.2024 - 02.2025
Credit Card Specialist
Alorica
04.2022 - 04.2023
Claims Adjuster
GEICO, Government Employees Insurance
11.2019 - 04.2022
High School Diploma -
Orange County High School