Antwoine Parr
Willow Spring
Summary
Network Engineer with 10+ years of experience supporting enterprise and federal networks in 24/7 NOC environments. Expertise in Layer 1–3 troubleshooting, routing, switching, and transport circuits up to 100Gb. Proven ability to resolve complex network issues, reduce Mean Time to Resolution (MTTR), and maintain strict SLA compliance. Experienced working with Cisco, Juniper, Fujitsu, and Tellabs technologies across large-scale infrastructures supporting 19,000+ sites and 42,000+ devices.
Overview
11
11
years of professional experience
Work History
Network Engineer II (Public Sector)
Verizon Business
Cary, NC
01.2020 - 12.2025
- Supported 90+ enterprise and federal customer networks in a 24/7 NOC environment.
- Monitored and restored DS0, T1, Ethernet, and 100Gb transport circuits to maintain service availability.
- Troubleshot latency, packet loss, routing instability, and outages across 19,000+ sites and 42,000+ devices.
- Used Splunk, Dataminer, iMonitor, and Unix/Windows tools for real-time monitoring and root cause analysis.
- Coordinated with engineering, provisioning, and carriers to resolve routing and backhaul issues.
- Maintained >90% customer communication compliance and improved MTTR performance.
- Managed incident lifecycle including escalation, dispatch coordination, and service restoration.
- Produced incident reports, trend analysis, and documentation supporting federal compliance requirements.
- Mentored junior engineers on troubleshooting methodologies and operational processes.
- 40+ hrs/week
Network Engineer II – Power & Transport
NextGen Global Resources (Verizon Contractor)
Cary, NC
02.2019 - 01.2020
- Supported critical infrastructure systems including power, HVAC, generators, and battery backups.
- Responded to environmental, fire, and power alarms to prevent network outages.
- Managed Battery on Discharge (BOD) events and mitigated service risks.
- Opened and resolved MASTARS events across U.S. and EMEA regions.
- Accessed network devices via CLI to investigate and resolve alarm conditions.
- 40 hrs/week
FiOS Tier II Support Technician
Mercury Z, LLC
Morrisville, NC
06.2016 - 06.2017
- Provided Tier II support for fiber-based voice, VoIP, video, and data services.
- Performed end-to-end troubleshooting, fault isolation, and service validation.
- Resolved provisioning fallout and correlated network issues using Viryanet.
- Collaborated with NOC teams on multi-user and service-impacting incidents.
- 40 hrs/week
Tier I Cisco Network Engineer (NOC)
Insight Global
RTP, NC
05.2015 - 02.2016
- Supported enterprise and financial clients in a 24/7 NOC environment.
- Monitored and troubleshot BGP, EIGRP, MPLS, VPN, and T1 circuits.
- Assisted with Cisco IOS upgrades, VLAN configurations, and Metro-E implementations.
- Assisted in training and onboarding new engineers.
- 40 hrs/week
Education
Associate of Science - Computer Network Systems
ITT Technical Institute
Norfolk03-2013
Skills
- Network Operations & Monitoring
- Routing (BGP, EIGRP) & Switching
- MPLS & VPN Technologies
- Incident Response & Root Cause Analysis
- Cisco IOS / CLI Troubleshooting
- SLA & KPI Compliance
- Technical Documentation & Reporting
- Cross-Team Coordination
- Network configuration
- Layer-2/3 protocols
Timeline
Network Engineer II (Public Sector)
Verizon Business
01.2020 - 12.2025
Network Engineer II – Power & Transport
NextGen Global Resources (Verizon Contractor)
02.2019 - 01.2020
FiOS Tier II Support Technician
Mercury Z, LLC
06.2016 - 06.2017
Tier I Cisco Network Engineer (NOC)
Insight Global
05.2015 - 02.2016
Associate of Science - Computer Network Systems
ITT Technical Institute
Section name
- Citizenship: U.S. Citizen
- Security Clearance: Active Public Trust
- Target Series: 2210 – Information Technology (Network Services)