Anya Adams
Moyock,NC
Summary
I am motivated, resourceful, and dedicated to making a positive impact and helping the organization achieve success. I am positive that my experience as and skills in analysis and communication will be a great value-add to your team.
Overview
2026
2026
years of professional experience
Work History
Cashier (Retail)
Macdonals
- 3 years of experience
- Responsibilities:
- - Managed cash register and processed sales transactions.
- - Assisted customers with product inquiries and provided exceptional service.
- - Maintained cleanliness and organization of the store and displays.
- Achievements:
- - Consistently exceeded weekly sales targets by 10% through effective upselling techniques.
- - Implemented a new system for tracking inventory levels, resulting in a 15% decrease in out-of-stock items.
Customer Service Representative
- 3 years of experience
- Responsibilities:
- - Responded to customer inquiries and resolved complaints via phone, email, and chat
- - Maintained accurate records of customer interactions and transactions
- - Routinely collaborated with other departments to address customer concerns
- - Complied with company policies and procedures to ensure customer satisfaction
- Achievements:
- - Successfully resolved over 90% of customer complaints within 24 hours
- - Created and implemented a new feedback survey to measure customer satisfaction
- - Consistently exceeded monthly customer service goals, resulting in positive recognition from management
Sales Assistant
- 3 years of experience
- Responsibilities:
- - Assisted sales team with day-to-day tasks and operations
- - Responded to customer inquiries and provided support as needed
- - Managed and updated customer databases and sales reports
- - Assisted with the planning and execution of sales and marketing campaigns
- Achievements:
- - Successfully increased customer satisfaction ratings by 20% through effective communication and problem resolution
- - Developed and implemented a new sales tracking system that streamlined processes and increased efficiency by 15%
Digital Fulfillment Team Leader
Walmart
02.2024 - Current
- Led team in achieving operational efficiency through streamlined processes and effective communication.
- Mentored new team members, enhancing collaboration and knowledge sharing within the group.
- Implemented quality control measures, ensuring adherence to company standards and protocols.
- Coordinated daily activities, optimizing resource allocation to meet project deadlines.
- Analyzed workflow patterns, identifying areas for improvement to boost productivity.
- Facilitated training sessions, fostering skill development among team members for enhanced performance.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained database systems to track and analyze operational data.
Education
High School Grad -
Bachelor Of Information Technology - Cyber Security
Tidewater Community College
Norfolk, Virginia, VASkills
- Customer Relations: Advanced
- Food Safety: Advanced
- Cash Register Operation: Advanced
- Product knowledge
- POS systems
- ID verification
- Sales expertise
- Proficient in Software
- Liquor law compliance
- Multitasking and organization
- Clear communication
- Empathy and patience
- Data entry
- Basic math
- Online orders preparation
- Liquor regulations and compliance
- Reports and documents
- Records maintenance
- Staff training
- Issue resolution
Summary
- 3 years of experience as Cashier (Retail)
- 3 years of experience as Customer Service Representative
- 3 years of experience as Sales Assistant
- Advanced skills in Customer Relations, Food Safety, Cash Register Operation
- Available to work immediately
- Current salary $15
Experience Summary
- Years of Experience
- 0 1 2 3 4 5 or more
- Cashier (Retail)
- Customer Service Representative
- Sales Assistant
Timeline
Digital Fulfillment Team Leader
Walmart
02.2024 - Current
Customer Service Representative
Sales Assistant
Bachelor Of Information Technology - Cyber Security
Tidewater Community College
Cashier (Retail)
Macdonals