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Antonio Edward
Charlotte
Summary
Microsoft 365 integrations engineer with expertise in cloud migration strategies and SharePoint deployment. Skilled in enhancing data accessibility and collaboration through effective problem-solving. Experienced in Azure Active Directory and Microsoft Teams integration, facilitating successful transitions to cloud-based solutions.
Overview
25
25
years of professional experience
Work History
Microsoft 365 Integrations Engineer
TekSystems under Acrisure, LLC
07.2025 - Current
- Migrated files from Google Drive, Dropbox, Box, ShareFile, and other cloud-based services to SharePoint Online and OneDrive user accounts, enhancing data organization and accessibility.
- Migrating files from on-premises servers and file shares to SharePoint Online and OneDrive user accounts.
- Migrating email from Microsoft 365 or Google Suites to Acrisure’s Microsoft 365 environment.
- Administered Exchange Online email accounts, SharePoint Online sites, OneDrive for Business user accounts, and Microsoft Teams, while implementing Microsoft 365 Groups and managing SMTP functions through PowerShell.
- Experience with Active Directory to ensure data resiliency with Azure Active Directory.
- Deployed Azure Storage Shares and Windows Virtual Desktops (WVDs) to support scalable cloud infrastructure.
- Microsoft Outlook, Microsoft Office, OneDrive for Business, Microsoft Teams, group policy management, and setting compliance and policies for users at Acrisure.
- Domain name registration and domain name transfers.
Microsoft 365 Integrations Engineer
Homefield IT under Acrisure, LLC
06.2023 - 07.2025
- Migrated files from Google Drive, Dropbox, Box, ShareFile, and other cloud-based services to SharePoint Online and OneDrive user accounts, centralizing data management.
- Migrated files from on-premises servers and file shares to SharePoint Online and OneDrive user accounts, enhancing accessibility and collaboration.
- Administered Exchange Online email accounts, SharePoint Online sites, OneDrive for Business user accounts, SMTP management, Microsoft Teams administration, and Microsoft 365 Groups implementation using PowerShell for streamlined management.
- Migrating email from Microsoft 365 or Google Suites to Acrisure’s Microsoft 365 environment.
- Experience with Active Directory to ensure data resiliency with Azure Active Directory.
- Implemented Azure Storage Shares and Windows Virtual Desktops to support efficient data management and user connectivity.
- Microsoft Outlook, Microsoft Office, OneDrive for Business, Microsoft Teams, group policy management, and setting compliance and policies for users at Acrisure.
- Domain name registration and domain name transfers.
Microsoft 365 Support Engineer
Manpower Group (Experis US) under Microsoft Corporation
10.2015 - 05.2023
- Microsoft 365 Senior Lead Administrator Engineer Supporting Microsoft 365 (Office 365) customers with Microsoft 365 business and enterprise products.
- Troubleshooting issues with Exchange, SharePoint, Microsoft Teams, Skype for Business, OneDrive, Microsoft Apps, Azure AD, AD Connect, and other products under the Microsoft 365 umbrella.
- Complete administration of Microsoft Teams environment and the creation of Microsoft 365 Groups.
- Troubleshooting and supporting tier 2/3 support tickets related to Teams service and M365 products that integrate with Teams.
- Supporting the configuration of OneDrive and SharePoint.
- Guided organizations in planning, implementing, and governing transitions to Microsoft Teams, ensuring effective adoption and usage.
- Collaborated with cross-functional teams to support development and implementation of M365 services, preserving Teams architecture integrity.
- Analyze Microsoft Roadmap items related to M365 and Teams service and determine the impact on tenants and keep the team apprised of upcoming changes.
- Experience technically consulting implementations of Microsoft Teams for enterprise environments.
- Provide technical readiness for implementations of Teams Voice deployments including Microsoft Phone System, Audio Conferencing, Calling Plans, Direct Routing, Operator Connect, and other Teams features.
- Guide clients through Teams interactions within the Microsoft 365 workloads utilizing Exchange Online, SharePoint Online, OneDrive for Business, M365 Groups, and Azure AD.
- Experience with troubleshooting, configuring, and supporting Cloud infrastructures.
- Provide knowledge transfer for Microsoft Teams Deployments via Teams Admin Center and PowerShell.
- Bring awareness to security and compliance options within Teams deployment.
- Managed networking and connectivity solutions to ensure seamless access to M365 platform.
- Given access to GitHub to update https://docs.microsoft.com/ and https://support.microsoft.com/. Also given moderator access to https://access.microsoft.com/ and the deprecated https://community.microsoft.com/. These are public facing sites for customers of Microsoft Office and Microsoft 365.
- Experience M365 platforms: OneDrive, SharePoint, Exchange, Azure AD, AD Connect, Microsoft Office authentication, multi-factor authentication.
- Monitoring the SIE (Service Health Incidents) and Message Center for any publicly broadcast issues and changes coming to Microsoft 365 and Azure.
- Troubleshooting MFA, ADFS, Active Directory, AD Connect, and Azure AD.
- Migration of Exchange Server, Exchange Hybrid, OneDrive, and SharePoint data from on-prem to online services. Use inline tools to perform actions. I am familiar with third-party options as well.
- Troubleshoot issues with Microsoft Intune for registration of computer and mobile devices.
- I have knowledge of other Azure services such as remote desktops, database deployments, Azure Storage Explorer, and Office Deployment Tools.
- Established policies, tags, and compliance measures in the Security and Compliance Admin Center.
- Coached team members on customer issue resolution and prepared cases for Microsoft Product Group review, bug reports, and escalations as a senior lead, testing Preview services and submitting detailed logs and reports.
MOS 67-R/16-R: Boeing Apache AH-64A/D Crew-chief
United States Army
Hanua
03.2001 - 09.2006
- Served in Baghdad, Iraq, supporting operations from April 2003 to October 2004.
- Executed military service with honorable discharge, demonstrating commitment and integrity.
- Supported mission success as part of Operation Iraqi Freedom.
Education
Associates - Video and Film Production
Long Beach City College
Long Beach, CA01-1994
Bachelor of Science - Electrical Engineering
California State University
Los Angeles, CA01-1993
Skills
- Microsoft 365 administration
- Azure Active Directory
- SharePoint deployment and online integration
- Microsoft Teams integration
- Cloud migration strategies
Hobbies and Interests
- I am an independent filmmaker who produced award winning short films and feature films.
- My latest film is '8 Bucks'.
- Written, Produced, Directed, Edited several short films and feature films.
- Used DaVinci Resolve Pro, Sony Magix Vegas Pro, Louth, AVID, FAST, and old-school tape deck editing and film splicing.
References
- Orlando Alonzo, OAlonzo@Acrisure.com, My manager at Acrisure/Homefield
- Nigel Hudson, +1-301-213-1475, Team Manager at Experis/Microsoft
- David Rachelson, +1-561-504-8339, Team Lead at Experis/Microsoft
- Chad DeMoss, https://www.linkedin.com/in/chad-demoss-517a1310/, Service Desk Operations Manager
Timeline
Microsoft 365 Integrations Engineer
TekSystems under Acrisure, LLC
07.2025 - Current
Microsoft 365 Integrations Engineer
Homefield IT under Acrisure, LLC
06.2023 - 07.2025
Microsoft 365 Support Engineer
Manpower Group (Experis US) under Microsoft Corporation
10.2015 - 05.2023
MOS 67-R/16-R: Boeing Apache AH-64A/D Crew-chief
United States Army
03.2001 - 09.2006
Associates - Video and Film Production
Long Beach City College
Bachelor of Science - Electrical Engineering
California State University