Maria A Middleton
Albemarle
Summary
Detail-oriented banking professional with extensive experience in high-volume financial environments. Expertise in managing complex transactions, ensuring compliance with banking regulations, and maintaining accurate documentation. Demonstrated success in wire processing and customer service, with a strong focus on team collaboration and problem-solving. Highly organized with proven technical skills, consistently achieving high customer service ratings.
Overview
21
21
years of professional experience
Work History
Personal Banker
First Bank
Albemarle
03.2023 - Current
- Process daily banking transactions including deposits, withdrawals, transfers, wire transfers, and account management with high accuracy and compliance.
- Maintain up-to-date knowledge of banking products, internal policies, federal regulations including BSA/AML, and operational procedures.
- Troubleshoot and resolve wire-related issues for branch staff and customers, ensuring swift and precise resolution.
- Prepare, review, and maintain accurate records for both routine and specialized banking operations to facilitate audit and compliance readiness.
- Provide training and support to colleagues on new products, system updates, and compliance requirements.
- Deliver exceptional service, efficiently balancing priorities in a fast-paced environment.
Customer Service Administrator
Orkin
Charlotte
03.2020 - 03.2023
- Supported daily operations with meticulous organization and attention to contract documentation.
- Addressed customer inquiries, resolved problems, and provided proactive support in high-stress situations.
- Prepared and maintained service agreements, documentation, and internal records for compliance and audit purposes.
- Demonstrated critical thinking and professionalism in all customer and team interactions.
Data Entry Clerk
Republic Services
Charlotte
10.2015 - 03.2020
- Entered, managed, and reviewed large volumes of transaction data, ensuring accuracy and compliance with company policies.
- Maintained confidential documentation and reports, facilitating prompt audits and operational checks.
- Utilized multiple software solutions to track data flow, analyze results, and maintain organized digital records.
Route Planning Analyst
Coca-Cola Consolidated
Charlotte
01.2005 - 10.2015
- Orchestrated scheduling and resource allocation for large distribution networks with a focus on efficiency, accuracy, and regulatory adherence.
- Coordinated cross-team communication and documentation for multiple delivery channels.
- Analyzed and validated sales and operations data, preparing reports and maintaining compliance standards.
Education
Associate in Arts (A.A.) - Business Administration – Finance
Strayer University
CharlotteSkills
- Wire transfers and money movement
- Banking operations and compliance
- Records management and documentation
- Account reconciliation
- Time management and prioritization
- Problem solving and analytical thinking
- Customer communication
- Team collaboration
- Microsoft Office proficiency
- Banking software expertise
- Spreadsheet management
- Customer relationship management
- Account management
- Teller support
Timeline
Personal Banker
First Bank
03.2023 - Current
Customer Service Administrator
Orkin
03.2020 - 03.2023
Data Entry Clerk
Republic Services
10.2015 - 03.2020
Route Planning Analyst
Coca-Cola Consolidated
01.2005 - 10.2015
Associate in Arts (A.A.) - Business Administration – Finance
Strayer University