Antoinette France-May
Charlotte
Summary
Dedicated professional with expertise in customer service and data entry. Proven ability to manage time effectively while ensuring high-quality interactions. Committed to enhancing customer satisfaction and creating memorable experiences. Strong organizational skills contribute to efficient workflow and productivity.
Overview
6
6
years of professional experience
Work History
Administrative Support Specialist (Contract)
Triple AAA
Charlotte
05.2025 - 11.2025
- Provided efficient administrative support to various departments within the organization.
- Managed and input large quantities of data using Sagitta Software.
- Filed and retrieved documents to maintain efficient record management.
Administrative Assistant (Contract)
E4E Relief
Charlotte
08.2024 - 12.2024
- Managed case files using case management software
- Handled customer inquiries via email and phone using Genesys Cloud Software.
- Provided customer service support.
- Conducted initial assessments to determine client eligibility for programs and services.
- Collected, arranged, and input information into the database system.
Customer Service Manager
Ingles Markets Inc
Cashiers, NC
10.2023 - 06.2024
- Managed team of customer service representatives, promoting teamwork and collaboration.
- Resolved customer complaints, enhancing customer satisfaction and loyalty.
- Supervised cashier operations, ensuring accuracy and efficiency in transactions.
- Maintained financial documents and office bookkeeping using software.
- Monitored in-house inventory and performed basic bookkeeping tasks.
Guest Service Agent/ Front Desk Agent
High Hampton Inn
Cashiers, NC
04.2022 - 11.2023
- Greeted guests upon arrival, offering personalized assistance to enhance their stay.
- Assisted guests with check-ins and account inquiries, providing tailored recommendations for additional services.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Collected room deposits, fees, and payments to ensure accurate guest transactions using OPERA.
Cashier/Self Checkout Host
Ingles Markets Inc
Cashiers, NC
04.2020 - 10.2023
- Processed customer transactions accurately and efficiently at the register.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of checkout area for smooth operations.
Education
Bachelor Of Business Administration And Law - Business
Western Carolina University
Cullowhee, NCSkills
- Administrative Support
- Documentation Management
- Data Entry
- Customer service
- Office management
- Call Handling
- Customer Relations
- Bookkeeping
Timeline
Administrative Support Specialist (Contract)
Triple AAA
05.2025 - 11.2025
Administrative Assistant (Contract)
E4E Relief
08.2024 - 12.2024
Customer Service Manager
Ingles Markets Inc
10.2023 - 06.2024
Guest Service Agent/ Front Desk Agent
High Hampton Inn
04.2022 - 11.2023
Cashier/Self Checkout Host
Ingles Markets Inc
04.2020 - 10.2023
Bachelor Of Business Administration And Law - Business
Western Carolina University