Antoinette Chinevere
Charlotte
Summary
Dynamic financial center manager skilled in optimizing banking operations and driving sales growth while maintaining compliance with regulations. Known for cultivating enduring client relationships and developing innovative strategies to capture new business opportunities and expand existing accounts.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Outbound Business Tele-Sales
Spectrum
Charlotte
06.2025 - Current
- Developed and maintained a robust pipeline of potential business leads through strategic networking and research efforts.
- Engaged potential business clients through outbound calls to assess needs and identify opportunities. to potential business clients
- Collaborated with sales team to create tailored solutions meeting unique client needs, enhancing customer satisfaction and retention.
- provide feedback to management aiding to the development of new business strategies
AVP - Financial Center Manager II
Fifth Third Bank
06.2013 - 08.2019
- Managed financial center staff, day-to-day financial activities, and supported sales growth to achieve productivity targets.
- Cultivated strong client relationships, contributing to exceeding loan and deposit goals and enhancing profit margins.
- Identify and actively pursue referral and cross-selling opportunities for all bank products, including other banking units to retain and expand existing relationships and develop new business.
- Exercise the authority of a manager concerning staffing, employee development, promotions, on-going training, coaching, and salary recommendations.
- Followed compliance laws, regulations, and established bank policies and procedures, including the Bank Secrecy Act (BSA) and Anti-Money Laundering (AML).
- Knowledge of and familiarity with consumer regulatory compliance requirements (i.e. Currency Transaction Reporting (CTR's) and Suspicious Activity Reporting (SAR's)) and banking products and services.
- Represent the Bank in various civic and community functions to further enhance its image and develop additional business.
- Participated in community involvement as a board member for Hoodies House of Hope, team lead for American Heart Association Young Bankers, and volunteer for Dave Ramsey Lear Group.
Membership Advantage Specialist
Fifth Third Bank
03.2012 - 06.2013
- Expanded Fifth Third Bank's customer base by engaging businesses to implement our membership advantage program for their employees.
- Coach and mentor financial center teams to develop Membership Advantage partnerships.
- Conducted financial literacy seminars for employees at all levels on home ownership, savings, budgeting, investments, and personal credit.
- Performed community outreach to enhance portfolio diversity and strengthen local relationships.
AVP – Personal Banker
Fifth Third Bank
08.2010 - 03.2012
- Provide personal financial counseling, assistance with lending services, and building relationships with existing customers to sustain high satisfaction ratings and retention.
- Assist customers during the loan and account application process; and close consumer, real estate, and mortgage loans in accordance with internal and federal policies and procedures.
- Prepare credit and financial information to streamline loans processing for mortgage, installment, and discount loan transactions; prepare loan worksheets for submission to loan processing for closing documents.
- Coached team to identify sales opportunities and refer customers to business partners, contributing to branch and individual customer service and sales goals.
- Collaborated with business and treasury clients to strengthen relationships, supporting growth of financial center portfolio.
- Partnered with team members on community development initiatives to promote financial well-being within and outside Financial Center.
Financial Customer Service Representative
Fifth Third Bank
10.2008 - 08.2010
- Provide great customer service responsible for performing repetitive financial transactions and including check cashing, withdrawals, deposits, and loan payments and enhancing customer relationships by offering products and services.
- Possess knowledge of bank products and services as well as federal regulatory requirements.
- Audited, reported, and balanced cash draw for ATM and vault according to policy and schedule.
- Oversaw currency inventory management at branch, tracked currency shipments and deliveries.
- Recognized process improvement opportunities for efficiency for efficiency and effectiveness.
Education
High School Diploma -
Frank Cody High School
Detroit, MI06-1995
Some College (No Degree) - Business Administration and Management
Davenport University
Grand Rapids, MISkills
- Microsoft Office Suite
- Client relations
- Sales strategy
- Sales closing techniques
- Risk assessment
- Pipeline management
- Business networking
- Effective communication
- Problem solving
- Leadership
- Training programs
- Customer service
- Collaboration
Certification
- Certified Anti-Money Laundering Specialist (CAMS)
- Fifth Third Bank President’s Award
Timeline
Outbound Business Tele-Sales
Spectrum
06.2025 - Current
AVP - Financial Center Manager II
Fifth Third Bank
06.2013 - 08.2019
Membership Advantage Specialist
Fifth Third Bank
03.2012 - 06.2013
AVP – Personal Banker
Fifth Third Bank
08.2010 - 03.2012
Financial Customer Service Representative
Fifth Third Bank
10.2008 - 08.2010
High School Diploma -
Frank Cody High School
Some College (No Degree) - Business Administration and Management
Davenport University