Antoine Short
Kannapolis
Summary
Dynamic Variable Operations Manager at Hendrick BMW Northlake, known for achieving a remarkable $12.3 million in growth through effective KPI management and targeted staff development. Expertise in public relations and process optimization enhances team engagement and strengthens customer loyalty, leading to exceptional sales results.
Overview
20
20
years of professional experience
Work History
Variable Operations Manager
Hendrick BMW Northlake
Charlotte
01.2019 - Current
- Sales Manager for top ranked BMW dealership regionally and nationwide
- Duties included but not limited to: sales, procurement structure, hiring and training sales staff, inventory control, process management and accountability, managing KPI, compliance, customer portfolio retention, meeting company/manufacturer objectives
- Trained and developed a department that contributed to the largest annual growth in the company
- $2.2 – 12.3 mil in 4 years
- Met criteria that awarded the dealership the most prestigious award (Center of Excellence) given by the manufacturer
- A national record 17 times
Dealer Development Consultant
Advanced Management Consulting, LLC
Greensboro
09.2016 - 11.2018
- Served as a independent Consultant for various automotive retail stores in the areas of training, development and client acquisitions
- Developed and implemented effective operational processes for increased proficiency and growth in the area of Sales and Service
Project Manager
Proactive Dealer Solutions
Huntersville
09.2014 - 10.2016
- Company Overview: The largest independent Automotive Consulting Company in the country
- Served as a Senior Performance Coach for the largest independent Automotive Consulting Company in the country
- The company specialized in Business Development Initiatives to improve process management and increase automotive sales at the dealership level
- The company also provided support products, in-house training (Boot Camp), and monthly in-store visits
- The largest independent Automotive Consulting Company in the country
Boot Camp Facilitator/Instructor
Proactive Dealer Solutions
Huntersville
09.2014 - 10.2016
- Structured and conducted monthly in-house emersion program for clients to send employees for training
- This intense program included the education and fundamentals of BDC development
- The program educates BDC Reps, Management and Dealers the function and operations of the initiative
Senior Performance Coach/ PC Team Lead
Proactive Dealer Solutions
Huntersville
09.2014 - 10.2016
- Fulfilled main job responsibilities as a Performance Coach
- In this role I worked with clients nationwide to assess their current business model and find areas of opportunity to increase sales and growth
- The aims of BDC initiative is to teach dealers how to manage their way to an increase vs
- "spending" their way to an increase
Sales and Leasing Specialist / Internet Sales
Foreign Cars Italia
Greensboro
11.2012 - 09.2014
Senior Client Advisor/Financial Services Manager/Desk Manager
Crown BMW
Greensboro
05.2005 - 11.2012
Education
CERTIFICATION - FINANCE AND INSURANCE
AFIP
03-2023
Bachelor of Arts - Graphic Design
Savannah College of Art And Design
Savannah, GA05-1996
Skills
- Proficient Public Relations Skills
- Enthusiastic Team Engagement
- KPI Analysis and Reporting
- Staff training and development for increased productivity
- Experienced in seminar presentation and public speaking
- Skilled in CRM Tools for Customer Loyalty
- Proven increase in volume through managed accountability and process management
- Sales management
Timeline
Variable Operations Manager
Hendrick BMW Northlake
01.2019 - Current
Dealer Development Consultant
Advanced Management Consulting, LLC
09.2016 - 11.2018
Project Manager
Proactive Dealer Solutions
09.2014 - 10.2016
Boot Camp Facilitator/Instructor
Proactive Dealer Solutions
09.2014 - 10.2016
Senior Performance Coach/ PC Team Lead
Proactive Dealer Solutions
09.2014 - 10.2016
Sales and Leasing Specialist / Internet Sales
Foreign Cars Italia
11.2012 - 09.2014
Senior Client Advisor/Financial Services Manager/Desk Manager
Crown BMW
05.2005 - 11.2012
CERTIFICATION - FINANCE AND INSURANCE
AFIP
Bachelor of Arts - Graphic Design
Savannah College of Art And Design
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