Antoine Robinson
Fayetteville
Summary
Seeking a Counselor role with diverse experience in client accountability, safety, and support. Skilled in overseeing high-risk individuals and ensuring secure environments, as demonstrated at HSS Security. Proficient in client relations and maintenance of documentation, aligning with counseling responsibilities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Residential Monitor
Dismas Charities Inc.
Fayetteville
12.2023 - Current
- Maintain client accountability, ensuring adherence to Federal Residential Reentry Center regulations and documentation standards.
- Oversee the maintenance and security of the facility to promote a safe and stable environment for client welfare.
- Manage comprehensive documentation processes to support client needs and facility operational integrity.
- Assists and supports Counselors with resident programming that may include but not be limited to installing electronic monitoring equipment, visiting residents in their homes and places of employment, and providing alcohol and urine surveillance testing.
- Conducts and documents scheduled internal and external inspections of the premises to maintain the residents' health, safety, and accountability.
- Ensures physical plant safety/sanitation standards are maintained.
- Observes, documents, and ensures the accountability of all residents while within the facility and in the community by enforcing all rules, responsibilities, and restrictions assigned to residents.
- A Resident Monitor also provides control and documentation of transactions regarding all money, subsistence, medications, first-aid supplies, mail, visitors, accountability checks, and telephone calls.
Supervison Specialist
Alston Wilkes Society
Fayetteville
04.2021 - 12.2023
- Be knowledgeable and maintain strict adherence to agency policy and procedure, Statement of Work, and ACA Standards.
- Maintain strict accountability at all times.
- Perform security checks, client counts, and telephone contacts.
- Ensure visitors correctly sign/in/out of the facility.
- Ensure clients/visitors follow rules/procedures.
- Ensure searches of the facility, vehicles and personal belongings of clients are preformed as needed, but at a minimum of once per month.
- Ensure searches of the facility, vehicles and personal belongings of clients are preformed as needed, but at a minimum of once per month.
- All bags and carry in items will be searched upon entering the facility to eliminate contraband from entering the facility. (Understand how to use Narcotics Identification Kit.)
- Ensure the facility is inspected each shift worked.
- Perform emergency drills monthly as instructed by the Facility Director.
- Maintain high level of sanitation at all times.
- Knowlege of Material Safety Data Sheets with all guidelines concerning storage, issuance, handling, and accountability of flammable liquids, hazardous chemicals, toxic and caustic materials used in the facility.
Intake Specialist Health Care Public Security Officer Supervisor
Sampson Regional Medical Center
Clinton
07.2017 - 04.2022
- Managed adherence to hospital safety protocols to maintain a secure environment for patients and staff.
- Provided protection for high-risk and involuntarily committed patients, ensuring their safety and well-being.
- Conducted regular safety audits and training to enhance staff preparedness and response to security incidents.
- Facilitates the initial assessment and intake process for individuals seeking mental health, handle administrative tasks such as maintaining records, processing client information and scheduling appointments.
- Responsible for screening and assessing clients and patients who require medical or social services.
Supervisor Assistant/Retail
Burkes Outlet
Clinton
07.2016 - 11.2017
- Enhanced customer satisfaction by delivering high-quality service and addressing client needs promptly.
- Managed merchandise displays and inventory, ensuring accurate stock levels and a clean store environment.
Merchandise Associate/Cashier
New Century Enterprise
Erwin
12.2014 - 06.2016
- Efficiently organized merchandise and automotive materials, ensuring easy access and optimal presentation for customers.
- Constructed aisle displays and gondolas to enhance product visibility and accessibility.
- Collaborated with team members to deliver accurate product descriptions and improve customer service.
Sales Representative/Customer Service
All About Autos Detail
Bunnlevel
02.2014 - 06.2015
- Collaborated with management to achieve sales targets, ensuring departmental objectives aligned with company goals.
- Demonstrated consistent positive customer engagement through effective interpersonal communication.
Shipping and Receiving Clerk
Schindler Elevator Corp
Clinton
06.2009 - 09.2011
- Efficiently organized and stored machine parts in designated areas, ensuring inventory accuracy and accessibility for service operations.
- Supported the service department by locating, ordering, and distributing parts to technicians, while accurately processing incoming shipments.
Retail Wireless Consultant
Alltel Wireless
Greensboro
08.2006 - 04.2008
- Delivered comprehensive product knowledge to promote wireless solutions, achieving sales targets through effective customer engagement.
- Enhanced customer satisfaction by providing tailored assistance and resolving product and service inquiries.
Education
Associate - Medical Assistance
Sampson Community College
Clinton, NCBachelor - Communication Science, Speech Pathology Audiology
Agricultural Technical State University
Greensboro, NCHigh School Diploma - High School Education
Union High School
Clinton, NCSkills
- PSO/USO Hospital Medical Security
- Organizational Skill
- Supervising Experience
- Hospital Experience
- Inventory Control
- Computer Literacy
- Surveillance
- Loss Prevention
- Customer Support
- Security
- Cash Handling
- Typing
- Working With People With Disabilities
- Behavioral Therapy
- Caregiving
- Microsoft Excel
- Resident accountability
- Case Management
- Conflict Resolution
- Communication
Certification
- AED Certification
- First Aid Certification
- CPR Certification
- Guard Card
Timeline
Residential Monitor
Dismas Charities Inc.
12.2023 - Current
Supervison Specialist
Alston Wilkes Society
04.2021 - 12.2023
Intake Specialist Health Care Public Security Officer Supervisor
Sampson Regional Medical Center
07.2017 - 04.2022
Supervisor Assistant/Retail
Burkes Outlet
07.2016 - 11.2017
Merchandise Associate/Cashier
New Century Enterprise
12.2014 - 06.2016
Sales Representative/Customer Service
All About Autos Detail
02.2014 - 06.2015
Shipping and Receiving Clerk
Schindler Elevator Corp
06.2009 - 09.2011
Retail Wireless Consultant
Alltel Wireless
08.2006 - 04.2008
Associate - Medical Assistance
Sampson Community College
Bachelor - Communication Science, Speech Pathology Audiology
Agricultural Technical State University
High School Diploma - High School Education
Union High School