Antione Childress
Charlotte
Summary
Dedicated Risk and Compliance Analyst with over 2 years of experience in customer service, data management, and regulatory compliance within financial institutions. Adept at delivering exceptional client experiences in fast-paced environments, resolving complex issues with professionalism and empathy, and ensuring adherence to policies through meticulous audits. Proficient in Microsoft Office, Hogan, and WCIS, with strong organizational, problem-solving, and communication skills. Experienced in collaborating with cross-functional teams to drive operational efficiency and customer satisfaction, making a strong fit for the Business Relationship Support Representative role.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Notary Public (Independent Contractor)
- Current
- Provided professional notarization services, ensuring compliance with state regulations and delivering exceptional client experiences.
- Managed sensitive documentation with precision, conducting follow-up communications to confirm client satisfaction.
- Demonstrated strong organizational skills by scheduling appointments and maintaining accurate records in a fast-paced environment.
Data Management Analyst 1
Wells Fargo
05.2024 - 02.2025
- Enhanced customer satisfaction by optimizing data management processes, boosting feedback scores through timely issue resolution and accurate record-keeping.
- Handled 20–100 daily cases in WCIS, resolving complex client inquiries and data conflicts with underwriting, legal, and compliance teams, ensuring regulatory compliance.
- Conducted in-depth research using DIPR, EDGAR, SOS, and GLEIF to address customer issues, maintaining accuracy in client records and system hierarchies.
- Collaborated with business client managers to assess risk projects, supporting commercial portfolios with a focus on legal entities and products.
- Utilized Hogan and other systems (AFS, CID, EQF, Cornerstone) to maintain data integrity, streamlining processes in a deadline-driven environment.
- Provided clear, professional communication via email and phone to ensure resolution and client satisfaction, aligning with Wells Fargo’s service standards.
Business Execution Associate
Wells Fargo
03.2023 - 11.2023
- Led cross-functional initiatives to streamline operational workflows, resolving customer-related issues and improving efficiency in a fast-paced setting.
- Partnered with stakeholders to identify bottlenecks and implement data-driven solutions, enhancing client experiences and operational performance.
- Maintained compliance with internal policies through rigorous documentation and audit trails, ensuring adherence to regulatory standards.
- Analyzed customer data to generate reports, providing actionable insights to support business decisions and client portfolio management.
Senior Technology Business System Consultant
Wells Fargo
10.2021 - 12.2022
- Provided consultative support to end-users, resolving inquiries and ensuring accurate data classification for 3.5 billion files using AI tools.
- Communicated effectively with executive leadership, delivering written and verbal reports on compliance and operational issues.
- Managed record systems to align with legal and regulatory requirements, conducting quality checks to maintain data integrity.
- Supported cross-functional teams in a high-pressure environment, coordinating communication to resolve escalations and meet client needs.
Consumer Experience Team Lead
Windstream Communications
10.2011 - 02.2014
- Delivered exceptional customer service in a call center environment, handling billing inquiries, account maintenance, and issue resolution for high-volume client portfolios.
- Utilized CRM systems (CAMS, DCRIS, Data Cannon) to track interactions, ensuring accurate documentation and follow-up communications.
- Mentored 12–15 team members, providing coaching to enhance sales and service performance, fostering a collaborative team environment.
- Resolved complex customer issues with empathy and professionalism, maintaining high satisfaction rates in a deadline-driven setting.
Education
Master of Arts - Human Resources Management
Ashford University
San Diego, CA01.2017
Bachelor of Science - Interdisciplinary Studies (Concentrations: Mass Communications, Graphic Design)
Norfolk State University
Norfolk, VA01.2011
Skills
- Customer Service: Proven ability to handle high-volume inquiries with professionalism and empathy, ensuring client satisfaction
- Compliance & Risk Management: Expertise in regulatory adherence, audits, and policy enforcement within financial services
- Communication: Excellent verbal, written, and interpersonal skills for client interactions and team collaboration
- Technology: Proficient in Microsoft Office (Excel, Word, PowerPoint), Hogan, WCIS, SharePoint, ServiceNow, Salesforce
- Problem-Solving: Skilled in resolving complex issues and making sound decisions under pressure
- Organization & Multitasking: Strong ability to prioritize tasks and manage workflows in fast-paced, deadline-driven settings
- Team Collaboration: Experienced in partnering with peers, managers, and stakeholders to achieve goals
Certification
Notary Public, North Carolina, [Year]
Additional Information
- Willing to comply with Wells Fargo’s personal account dealing policies and provide required information.
- Comfortable with hybrid work model, based in Charlotte, NC.
Timeline
Data Management Analyst 1
Wells Fargo
05.2024 - 02.2025
Business Execution Associate
Wells Fargo
03.2023 - 11.2023
Senior Technology Business System Consultant
Wells Fargo
10.2021 - 12.2022
Consumer Experience Team Lead
Windstream Communications
10.2011 - 02.2014
Notary Public (Independent Contractor)
- Current
Bachelor of Science - Interdisciplinary Studies (Concentrations: Mass Communications, Graphic Design)
Norfolk State University
Master of Arts - Human Resources Management
Ashford University