Anthony Young
Wilmington
Summary
Dynamic Management Professional with 13+ years in Retail Management. Expertise in, Logistics Management, and Retail Management, driving efficiency and profitability. Proven track record in leadership, setting goals, and enhancing team performance. Known for innovative problem-solving and resourceful strategies. Engaging and compassionate, fostering a collaborative work environment. Dependable and ambitious, consistently achieving operational excellence through thorough and objective analysis.
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Store Manager
Sandal Factory
Carolina Beach
11.2023 - Current
- Managing daily activities, ensuring efficient store operations, and maintaining a clean and organized store environment
- Recruiting, training, and motivating store staff, as well as evaluating performance and providing feedback.
- Implementing sales strategies, analyzing sales figures, and forecasting future sales to maximize store profitability.
- Ensuring excellent customer service, addressing complaints, and handling customer inquiries.
- Keeping track of stock, ordering merchandise, and managing inventory levels to minimize losses.
- Creating visually appealing displays and maintaining store standards to enhance the shopping experience.
- Preparing budgets, managing expenses, and analyzing variances to achieve financial objectives.
- Enforcing company policies and procedures to ensure compliance and consistency across the store.
- Fostering positive relationships with the local community and engaging in local events.
Store Manager
Family Dollar
Wilmington
08.2021 - 11.2023
- Turned a store that was losing money into a store that was making money. Location was losing over $10,000 a month due to lack of staff, shrink, and poor cycle counts.
- Spent many full nights in this location until 3 or 4am to get it where it needed to be.
- This location was scoring a D when it was taken over which is failing.
- Few months of hard work, got this location back to grade A location.
- Had to do a lot of investigating to figure out that problems in this location and in the end had to clean house because a lot of the theft was internal due to no management.
- Making sure store was safe, fully stock and always audit ready
- Overall store management, supervision, and policy implementation
- Sales and inventory management
- Employee staffing, training, and development
- Financial management
- Customer service leadership
- Pulling P&L's to make sure we are meeting goals set by home office
- Cycle Counts
- Vendor Check In 'PDT Gun'
- Setting schematics
- Merchandising
- Setting monthly planner
- Operations and cash management
- Shift sales analysis
Delivery Driver/Account Manager
Johnson Brothers Liquor Co
Wilmington
05.2022 - 06.2023
- Provide outstanding customer service.
- Review customer orders to ensure accurate delivery of product.
- Merchandise to ensure all products are rotated, especially wine dates, vintages or new labels.
- Resolve delivery issues through coordination with the Sales Representative and/or office.
- Check for pricing accuracy.
- Perform inspections and clean interior and exterior of delivery truck.
- Perform all required settlement tasks daily.
- Maintenance State Alcohol License
Account Manager/Delivery Driver
Pizza Wholesale of Lexington, Inc
Raleigh
08.2017 - 07.2021
- Safely operates a company truck in designated area to provide products and service to a variety of customers.
- Verifies daily preventative maintenance of vehicle and maintains proper operator documentation.
- Manages daily route independently to ensure accurate and timely delivery of product.
- Loads/unloads product per company policies, procedures, and guidelines.
- Reviews invoices daily for complete and accurate information and makes corrections as needed.
- Verifies beginning and ending truck inventory on a daily basis per Beginning and end of day procedures.
- Meets sales goals and promotes overall route growth to enhance profitability.
- Assisting and follow up with customers concerning product and equipment problems.
- Addressing all issues immediately and taking corrective action as needed.
- Following up to ensure issue has been resolved.
- Record all product or equipment issues in the handheld under the quality screen.
- Taking a complete inventory in all stores and annotating it in the handheld.
- Cleaning up before you leave a store (not leaving tracks with the two - wheeler during rainy weather, breaking down all pizza boxes etc.).
Store Manager
Kangaroo/ Circle K
Durham
01.2010 - 08.2017
- Started with Kanagroo/Circle K in June 2014 as a Food Service Manager.
- One month into the position received news of being promoted to a Store Manager out in Virginia.
- Made this commute of 220 miles a day for 2 years before being transferred into the Durham District to manage more than one location.
- CEO came to personally give thanks and was moved closer to home for all of the hard work.
- Was considered the clean up manager, coming to your location was a sign that your store was not performing 100% or someone was about to get fired.
- Making sure stores where safe, fully stock and always audit ready
- Overall store management, supervision, and policy implementation
- Sales and inventory management
- Employee staffing, training, and development
- Financial management
- Customer service leadership
- Pulling P&L's to make sure we are meeting goals set by home office
- Manage Grill, Starbucks and donut shop within the store.
- Make sure food cost stayed to a min and that all waste + product used was being recorded.
Education
Bachelor's degree - Busniess
Bethel University
Saint Paul, MN06.2013
Skills
- Time management
- Payroll
- Retail management
- Customer service
- Communication skills
- Organizational skills
- Profit & loss
- Store management
- Inventory control
- Yardi
- Retail math
- Warehouse supervisor experience
- Merchandising
- Pricing
- Load & unload
- Driving
- Training & development
- Event Planning
- Marketing
- Forecasting
- Sales
- Warehouse management system
- Negotiation
- Budgeting
- Quality control
- Accounts payable
Certification
Driver's License
CUST
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Store Manager
Sandal Factory
11.2023 - Current
Delivery Driver/Account Manager
Johnson Brothers Liquor Co
05.2022 - 06.2023
Store Manager
Family Dollar
08.2021 - 11.2023
Account Manager/Delivery Driver
Pizza Wholesale of Lexington, Inc
08.2017 - 07.2021
Store Manager
Kangaroo/ Circle K
01.2010 - 08.2017
Bachelor's degree - Busniess
Bethel University