Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anthony Woods

Charlotte

Summary

Dynamic Tenant Support Specialist at Roof Above with a proven track record in customer service and remote support. Enhanced client satisfaction through effective communication and optimized workflows, leading to faster incident resolution. Skilled in customer relationship management and dedicated to fostering trust and collaboration in high-pressure environments.

Overview

9
9
years of professional experience

Work History

Tenant Support Specialist

Roof Above
11.2024 - Current
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.

Garbage Collector

City of Charlotte
11.2024 - 05.2025
  • Improved overall sanitation levels with timely collection and transportation of garbage to designated facilities.
  • Attended and participated in scheduled training programs, briefings and meetings required by company or assigned by supervisor.
  • Decreased litter accumulation in public spaces with consistent daily garbage collection routines.
  • Collected and gathered garbage from buildings, businesses and other facilities [Number] days per week.

PM Technician

ABM Industries
10.2023 - 10.2024
  • Improved equipment reliability by conducting regular preventive maintenance tasks and thorough inspections.
  • Assisted in the installation of new equipment, contributing to timely project completion and seamless integration into existing systems.
  • Supported production goals by ensuring optimal performance of machinery through proper alignment, calibration, and adjustment.
  • Enhanced safety measures by regularly reviewing and updating standard operating procedures, promoting a safe working environment for all staff members.

HVAC Technician

The Budd Group
03.2023 - 11.2023
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
  • Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
  • Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.

Arena Operations

CRVA(Spectrum Center)
11.2022 - 05.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Lead Warehouse Associate

Employment Plus
08.2016 - 08.2021
  • Facilitated open communication with team members to resolve conflicts and address concerns, fostering a positive work environment that promoted collaboration and accountability.
  • Achieved high levels of customer satisfaction through timely fulfillment of orders while maintaining strict quality control measures throughout the entire supply chain process.
  • Increased overall efficiency by identifying areas of improvement within processes and recommending appropriate changes or technological upgrades.
  • Optimized warehouse organization by implementing efficient storage solutions and space-utilization techniques.

Direct Care Worker

Helping Hands Center
01.2019 - 03.2021
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
  • Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
  • Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.

Education

Garinger High School
Charlotte, NC

Skills

  • Customer service
  • Remote support
  • Support services
  • Customer relationship management

Timeline

Tenant Support Specialist

Roof Above
11.2024 - Current

Garbage Collector

City of Charlotte
11.2024 - 05.2025

PM Technician

ABM Industries
10.2023 - 10.2024

HVAC Technician

The Budd Group
03.2023 - 11.2023

Arena Operations

CRVA(Spectrum Center)
11.2022 - 05.2023

Direct Care Worker

Helping Hands Center
01.2019 - 03.2021

Lead Warehouse Associate

Employment Plus
08.2016 - 08.2021

Garinger High School

Similar Profiles

CREATE PROFILE
Anthony Woods