Anthony Wilkes
MORRISVILLE,NC
Summary
Results-driven Operations Manager with expertise in streamlining workflows, enhancing efficiency, and optimizing resource allocation. Proven ability to implement training programs and foster teamwork to drive operational success.
Overview
11
11
years of professional experience
Work History
Operations Manager
DIVERSIFIED FACILITY SOLUTIONS
Raleigh, NC
03.2024 - Current
- Streamlined operational workflows to enhance efficiency and reduce processing time.
- Implemented inventory management systems to optimize resource allocation and minimize waste.
- Developed training programs for staff to improve service quality and operational consistency.
- Coordinated cross-departmental communication to ensure alignment on project goals and timelines.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Operations Manager
Southeast Airport Services
Raleigh, NC
10.2023 - 03.2024
- Led strategic planning sessions to align operational objectives with organizational goals and priorities.
- Analyzed performance metrics to identify areas for process improvement and cost reduction initiatives.
- Oversaw daily operations, ensuring compliance with safety standards and regulatory requirements.
- Mentored team members, fostering a culture of continuous improvement and professional development.
Performance Manager
Unifi - (UNITED AIRLINES)
Raleigh, NC
07.2021 - 10.2023
- Led initiatives focused on enhancing customer satisfaction through improved service delivery mechanisms.
- Tracked, analyzed and executed quality and continuous improvement initiatives to hold departments accountable for performance.
- Developed, tracked and analyzed variance of key performance measurements.
- Analyzed performance metrics to identify trends and improve operational efficiency.
Correctional Officer
North Carolina Department of Corrections
Raleigh, NC
09.2018 - 07.2021
- Responded promptly to incidents, applying de-escalation techniques effectively.
- Monitored inmate activities to ensure compliance with rules and regulations.
- Conducted regular safety inspections to identify and mitigate potential hazards.
- Assisted in rehabilitation programs, promoting positive behavioral changes among inmates.
Ramp Agent Supervisor
Piedmont Airlines
Charlotte, NC
04.2016 - 09.2018
- Supervised ramp operations to ensure timely aircraft departures and arrivals.
- Coordinated baggage handling processes to enhance efficiency and minimize delays.
- Implemented process improvements to optimize ground support workflows and resource allocation.
- Trained and mentored team members on safety protocols and operational procedures.
Ramp Agent
G2 Secured Staff- (UNITED AIRLINES)
Charlotte, NC
02.2015 - 04.2016
- Operated ground support equipment to ensure timely aircraft servicing and departures.
- Coordinated the loading and unloading of cargo, optimizing space utilization in aircraft holds.
- Collaborated with team members to streamline ramp operations, enhancing overall efficiency.
- Conducted safety checks on baggage handling systems to maintain compliance with regulations.
Education
Associate of Science - Criminal Justice
Bryant & Stratton College
NY05-2018
Skills
- Operations oversight
- Process optimization
- Budget management
- Planning and implementation
- Policies and procedures implementation
- Team leadership
- Conflict resolution
- Problem-solving
- Customer service
Timeline
Operations Manager
DIVERSIFIED FACILITY SOLUTIONS
03.2024 - Current
Operations Manager
Southeast Airport Services
10.2023 - 03.2024
Performance Manager
Unifi - (UNITED AIRLINES)
07.2021 - 10.2023
Correctional Officer
North Carolina Department of Corrections
09.2018 - 07.2021
Ramp Agent Supervisor
Piedmont Airlines
04.2016 - 09.2018
Ramp Agent
G2 Secured Staff- (UNITED AIRLINES)
02.2015 - 04.2016
Associate of Science - Criminal Justice
Bryant & Stratton College