Anthony Whitworth
Winnabow,NC
Summary
Thorough Service Technician/manager with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality efficiency and integrity. I thrive in fast-paced, customer-centric environment, adept at managing diverse teams and resolving complex issues. Developed strong leadership and communication skills, ensuring smooth operations and high customer satisfaction. Looking to transition into new field, leveraging these transferable skills for impactful contributions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Manager
Bluewater Pool and Spa
06.2024 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Mange the service team and 450+ pool equipment
Commercial Refrigeration
Whaley Foodservice
09.2023 - 06.2024
- Ensured optimal performance of commercial refrigeration systems through meticulous installation and calibration procedures.
- Ensured safety compliance with industry regulations through meticulous installation of commercial refrigeration systems.
- Assisted in the installation of commercial refrigeration systems for improved functionality and reliability.
- Demonstrated expertise in troubleshooting a variety of commercial refrigeration units leading to swift resolution of issues during service calls.
- Reduced equipment downtime by conducting regular preventive maintenance on commercial refrigeration systems.
- Conducted comprehensive inspections on commercial refrigeration systems to identify potential problems before they escalated into costly repairs.
Power and HVAC Tech II
Sunbelt Rentals
10.2022 - 08.2023
- Troubleshot systems, traced problems and diagnosed root causes.
- Performed vehicle lubrication and DOT safety inspections.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Maintained detailed service records to track generator performance, identify trends, and improve future maintenance plans.
- Minimized downtime for clients by providing prompt on-site emergency services for generator failures.
Customer Engineer
NCR Corp
05.2021 - 10.2022
- Elevated overall client satisfaction scores via consistently delivering prompt resolutions while maintaining an empathetic approach.
- Reduced equipment downtime by conducting proactive diagnostics tests that helped identify potential problems before they became critical issues.
- Resolved system malfunctions with thorough troubleshooting, ensuring optimal system performance.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Minimized operational disruptions by proactively identifying potential hardware failures or software bugs before they became critical issues.
Service Technician
Settle Heating and Air
05.2020 - 05.2021
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Repaired and replaced motors, bearings and belts.
- Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
- Worked overtime, holidays and weekends to accommodate company needs.
Service Technician
AT&T Inc
05.2010 - 05.2020
- Installed and configured new devices and system components
- Fiber splicing mechanical and fusion(ribbon and single)
- Read blueprints and schematics to correctly place equipment
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces
- Responded to service requests during and after business hours
- Set up networks and computers for business and residential customers
Education
G.E.D -
Cleveland Community College
Shelby, NC05.2008
Skills
- Universal EPA certified
- Refrigeration
- Brazing solder/welding
- Work on roofs and ladders safely
- Network configuration
- Network maintenance
- Read wiring schematic efficiently
- High Mechanical Knowledge
- Preventative maintenance expert
- Fiber splicer
- Repair and diagnose electrical
- Plumbing
- Copper and fiber splicer
- Residential HVAC
- Commercial HVAC
- Using power and hand tools safely
- Highly trained in safety procedures
- Diesel engine repair and maintenance
- Installation of HVAC and refrigeration
- Positive attitude
- Team leadership
- Installation and repair
- Attention to detail
- Commercial refrigeration knowledge
Certification
Universal EPA, P6084F408LMMMMMN1, 05/01/20
Timeline
Service Manager
Bluewater Pool and Spa
06.2024 - Current
Commercial Refrigeration
Whaley Foodservice
09.2023 - 06.2024
Power and HVAC Tech II
Sunbelt Rentals
10.2022 - 08.2023
Customer Engineer
NCR Corp
05.2021 - 10.2022
Service Technician
Settle Heating and Air
05.2020 - 05.2021
Service Technician
AT&T Inc
05.2010 - 05.2020
G.E.D -
Cleveland Community College
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