Dedicated Store Manager with proven expertise in customer service, team leadership, and problem-solving. Committed to fostering a collaborative environment while driving sales initiatives.
Overview
12
12
years of professional experience
Work History
Store Manager
GameStop
Wake Forest, NC
05.2022 - Current
Oversaw daily store operations, ensuring exceptional customer service and adherence to company policies.
Managed inventory levels, optimizing stock availability and minimizing shrinkage through effective loss prevention strategies.
Trained and mentored team members, fostering a culture of collaboration and professional development within the store.
Implemented promotional strategies that enhanced product visibility and drove sales during peak periods.
Developed staff schedules that ensured adequate coverage while maximizing labor efficiency in alignment with business needs.
Maintained high standards of store presentation, creating an inviting environment that enhanced customer experience and engagement.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Store Manager
Cricket Wireless
Miami, FL
09.2014 - 04.2022
Directed daily store operations, ensuring compliance with company policies and procedures.
Led team recruitment, training, and performance evaluations to enhance staff capabilities.
Implemented inventory management strategies, optimizing stock levels and reducing shrinkage.
Developed promotional strategies to increase customer engagement and drive sales growth.
Fostered a customer-focused environment, resolving issues and enhancing overall shopping experience.
Managed inventory control, cash control, and store opening and closing procedures.
Assisted with hiring, training and mentoring new staff members.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
William H Turner Tech
Miami, FL
06-2005
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Training and mentoring
Store opening and closing
Team leadership and coaching
Cash management
Shift scheduling
POS systems
Goals and performance
Team building and leadership
Accomplishments
Exceeded monthly store sales goals 14 months in a row.