Anthony Pittman

▪ P&L responsibility for $132 million in revenue and oversaw all procurement and operations region wide, reporting to the VP of Operations

▪ Revamped operations, leading and aligning the Local Sales and Service teams with the company’s strategic vision and goals while launching a new price

▪ Supported operations leadership in transitioning legacy offices to Microsoft Dynamics 365, ensuring 51 sites were operational with zero disruption to ongoing business

▪ Developed trusted partnerships with key accounts through proactive engagement, collaborative problem-solving, and transparent communication practices.

▪ Supported the development and rollout of customer-centric operational strategies, contributing to enhanced efficiency and sales outcomes while ensuring EH&S compliance and utilizing supply chain tools

▪ Collaborated with Operations, Safety, and Fleet teams to lean and manage fleet and retail agreements, optimize supplier terms, and implement system-wide supply chain strategies that improved procurement efficiency and organizational performance.

▪ Partnered with IT, Learning Development, and Automation engineering teams to lead ERP and digital transformation initiatives in distribution and fulfillment, optimizing workflows through the implementation of new technologies.

▪ Partnered with Talent Management Team, HR, and Compensation teams to design and launch the Operations Career Path, establishing a nationwide tiered structure focused on Technician training, certification, and Quality Control.

▪ Supported the development of a career progression framework that enabled Technicians to advance into Operations Management roles, gaining P&L oversight and leadership capabilities.

▪ Spearheaded the launch of a new facility, leading Sales and Service teams to achieve rapid operational startup, seamless supply chain integration, and minimal disruption to ongoing operations.

▪ Rolled out structured promotion and career progression frameworks, while strengthening leadership succession and employee engagement.

▪ Led Master Technician Program and assisted with Director of Training to create a pathway and processes, integrating sales, service, and training .

▪ Developed and delivered comprehensive operational and financial reports to the VP of Operations and Executive VP of Operations on a weekly, monthly ,and quarterly basis, providing actionable insights to support strategic decision-making for Global Operations

▪ Developed and delivered training programs for all new Operations Managers, equipping them with the skills and knowledge to drive site performance.

▪ Led onboarding and recertification programs for technicians in lift operations and training, improving workforce readiness, safety, and operational efficiency.

▪ Partnered with Learning & Development as a Subject Matter Expert, contributing expertise to develop comprehensive training content that strengthened Sales and Service capabilities.

▪ Worked closely with Senior Operations and Regional leadership to shape future forecasting, labor trends, headcount budgets, and future strategies.

▪ P&L responsibility for $20 million in revenue and oversaw all procurement and operations branch wide, reporting to the Division Manager

▪ Restructured operations, leading and aligning the Local Sales and Service teams with the company’s strategic vision and goals

▪ Achieved a 233% revenue increase, growing the business from $6M to $20M in two years through strategic execution and operational excellence.

▪ Developed and mentored leaders to enhance their leadership capabilities and drive organizational effectiveness.

▪ Directed daily operations of a 27-truck fleet, optimizing routes, maintenance schedules, and driver performance.

▪ Oversaw all scheduling operations, ensuring optimal resource allocation and on-time task completion.

▪ Directed and developed a team of Technicians, Coordinators, and Warehouse Specialists, aligning workforce activities with organizational goals and operational objectives.

▪ Oversaw safety programs for all personnel, integrating compliance standards and proactive safety measures across operations.

▪ Oversaw all scheduling operations, ensuring optimal resource allocation and on-time task completion.

▪ Directed and developed a team of Technicians, Coordinators, and Warehouse Specialists, aligning workforce activities with organizational goals and operational objectives.

▪ Oversee Service Operations: Manage daily service department operations, ensuring timely and efficient completion of customer requests and service calls.

• Team Leadership: Supervise, train, and develop service technicians, coordinators, and warehouse staff to maintain high performance and engagement.
• Customer Relationship Management: Serve as the main point of contact for clients, addressing escalations, ensuring satisfaction, and fostering long-term relationships.
• Scheduling & Dispatch: Coordinate all service schedules, optimizing resource allocation and minimizing downtime.
• Process Improvement: Develop and implement procedures to improve service quality, operational efficiency, and safety compliance.
• Inventory & Equipment Management: Oversee parts, tools, and equipment to ensure availability and proper maintenance.
• Safety & Compliance: Lead safety initiatives, enforce company policies, and maintain compliance with OSHA and other regulatory standards.
• Budget & Cost Control: Monitor department budgets, control expenses, and implement cost-saving strategies without compromising service quality.

• Communicating with clients to understand their needs and explain product value.
• Building relationships with clients based on trust and respect.
• Collaborating with internal departments to facilitate client need fulfillment.
• Collecting and analyzing data to learn more about consumer behavior.
• Keeping accurate records pertaining to inventory and account notes.
• Maintaining updated knowledge of company products and services.
• Resolving complaints and preventing additional issues by improving processes.
• Identifying industry trends.
• Acting as a client advocate with a focus on improving the buyer experience.
• Develop and oversee customer retention
• Participate in and improve upon in-house brand promotions
• Learn and recognize triggers based on customer behavior and engage with customers who request to terminate or downgrade service
• Perform new installs and service on dock equipment, high speed doors, sectional doors, turnstiles, automated gates, and personnel doors
• Install and service electrical and hydraulic equipment to meet manufacturer standards
• Fabricate brackets and mounts using welders and power tools
• Weld onsite to repair docks, levelers, bumpers, rolling and sectional doors, and secure brackets to mounting posts
• Ensure a safe environment by monitoring the dock area and clearing debris, tools, and equipment from the job site
• Maintain a service truck, ensuring it is clean and in good working condition
• Thoroughly document all work performed and make recommendations for repairs