Anthony Panzano
Topsider Homes
WINSTON SALEM
1
Certification
29
years of professional experience
Performance-driven Sales and Project Management professional with more than 30 years of success in consultative sales, business development, client relationship management, and team leadership. Proven ability to exceed revenue goals, develop high-performing teams, improve operational processes, and deliver exceptional customer experiences. Experienced managing projects from initial consultation through completion while building lasting relationships with clients, executives, and cross-functional teams. Recognized for strategic problem-solving, leadership, and consistently producing top results.
Work History
Sales Manager / Project Manager
2 Years 1 Month- Managed the complete sales cycle for custom luxury homes, from initial consultation through project planning and construction.
- Served as the primary liaison between clients, engineering, and construction teams to ensure seamless project execution.
- Developed and implemented an improved CRM process that increased pipeline visibility and sales efficiency.
- Consistently met sales objectives while maintaining exceptional client satisfaction.
- Delivered projects on schedule while managing multiple client relationships simultaneously.
Sales Consultant
2 Years- Managed the complete customer lifecycle from consultation through installation.
- Consistently exceeded sales goals by more than 20%.
- Maintained outstanding customer satisfaction scores.
- Achieved an industry-leading cancellation rate of just 6%.
Sales Consultant
2 Years 8 Months- Sold new and pre-owned vehicles while consistently meeting monthly sales goals.
- Built long-term customer relationships through proactive follow-up and exceptional service.
- Coordinated with management and service departments to maximize customer retention and satisfaction.
Sales Consultant
1 Year 2 Months- Sold Chevrolet, GMC, Buick, and Cadillac vehicles while consistently achieving monthly sales targets.
- Earned Salesperson of the Month within the first 90 days.
Radio Host
3 Years 8 Months- Hosted the weekly live sports program Sports Talk America.
- Created and produced the show's format, blending sports commentary with music.
- Covered major U.S. sports with a focus on New York Giants football.
Sports Writer
6 Months- Wrote weekly game recaps and analysis covering the New York Giants during the 2016 NFL season.
- Consistently met editorial deadlines while producing engaging sports content.
Call Center Manager
9 Months- Managed and coached a team of more than 15 employees across multiple locations.
- Designed and implemented performance tracking systems that improved accountability.
- Developed an employee incentive program to increase engagement.
- Partnered with vendors to improve the customer experience, reducing wait times by 30%.
Licensed Relationship Manager
4 Years 11 Months- Grew assets under management from $27 million to $87 million in five years.
- Increased portfolio growth in 10 of the final 12 quarters.
- Ranked #1 in New Jersey during the second and third quarters of 2011.
- Ranked Top 10 company-wide in production.
- Consistently exceeded customer service performance metrics.
Licensed Personal Banker
1 Year 1 Month- Developed new client relationships while expanding existing banking relationships.
- Recommended customized financial products based on client needs.
- Delivered exceptional customer service and consistently achieved sales goals.
Licensed Financial Advisor
1 Year 3 Months- Managed investment portfolios for high-net-worth clients.
- Conducted portfolio reviews and recommended customized investment strategies.
- Built long-term client relationships through proactive financial planning.
Call Center Supervisor
2 Years- Supervised more than 50 union and non-union customer service representatives.
- Consistently led one of the company's top-performing teams.
- Managed daily call center operations, staffing, and performance.
Client Requirements Analyst
2 Years- Partnered with major corporate clients including AT&T, IBM, and Best Buy to gather business requirements.
- Developed training materials and operational documentation.
Customer Service Representative
1 Year- Assisted customers with prescription benefits while resolving inquiries efficiently and accurately.
Education
Graduate
Graduate - Studies
Skills
Microsoft Office Suite (Word
Excel
PowerPoint)
Outlook
Lotus Notes
PeopleSoft
Siebel CRM
IEX
Aspect
WinStar
WordPerfect
CRM Systems
Internet Applications
SAW Studio
Avid Editing Software
Myriad Radio Studio.
Certification
- Series 7 (Expired)
- Series 66
- New Jersey Health, Life & Variable Insurance License
- PNC Private Client Solutions Certification
- Six Sigma Green Belt
- Mark of a Leader Executive Leadership Program
CORE COMPETENCIES
- Consultative Sales & Business Development
- Project Management
- Team Leadership & Coaching
- Customer Relationship Management (CRM)
- Process Improvement
- Strategic Planning
- Client Retention & Satisfaction
- Financial Services & Wealth Management
- Negotiation & Closing
- Hiring & Onboarding
- Cross-Functional Collaboration
- Performance Management
Timeline
Sales Manager / Project Manager
Topsider Homes
06.2024 - 07.2026Read More
Sales Consultant
Bath Fitter
06.2022 - 06.2024Read More
Sales Consultant
Modern Chevrolet
09.2019 - 05.2022Read More
Sales Consultant
Flow Automotive Group
07.2018 - 09.2019Read More
Sports Writer
First Stop Fantasy
08.2016 - 02.2017Read More
Radio Host
RWSFM Radio
08.2014 - 04.2018Read More
Call Center Manager
McGraw Hill Federal Credit Union
07.2012 - 04.2013Read More
Licensed Relationship Manager
PNC Bank
05.2007 - 04.2012Read More
Licensed Personal Banker
JPMorgan Chase
04.2006 - 05.2007Read More
Licensed Financial Advisor
Morgan Stanley
01.2005 - 04.2006Read More
Call Center Supervisor
Merck-Medco
07.2002 - 07.2004Read More
Client Requirements Analyst
Medco
07.2000 - 07.2002Read More
Customer Service Representative
Medco
07.1997 - 07.1998Read More
Stella Adler Conservatory of Acting
Read More
New York University – Tisch School of the Arts
Graduate from Studies
Read More
Connecticut School of Broadcasting
Graduate
Read More