ANTHONY JOHNSON

• Directed daily operations for two locations, including routing, workforce scheduling, and staffing, while managing multi‑family deliveries and e‑commerce single‑family new‑build and residential dwelling projects.
• Directed dual‑location operations running as many as 18 26‑ft trucks daily, coordinating routing, staffing, and scheduling while managing integrated e‑commerce delivery programs for Electrolux, LG, Samsung, and other commercial partners.
• Maintained well above customer satisfaction (NPS) goal on a consistent basis. Goal at minimum was a 69% Which all three locations overseen maintained 90% customer satisfaction or greater.
• Operated in warehouse space of 157,000 SQ ft
• A team player that Managed 8 direct employees and partnered with many other locations providing both local and travel support in the Network/market.

• Promoted to GM to open four wall location in Mooresville NC within first Month of operating as a Start-up support manager.
• Maintained high standard of NPS rating with customer Crate and Barrel Leading the score Ranks while in Newton NC customer facing warehouse.
• Conducted Daily/weekly meetings setting action plans and standards to meet operation goals.
• Trained and developed a team of customer service agents who tracked DT (drive teams) and provided assistance with customers while coaching survey and achieving a promoter score.
• Managed as many as 10 Direct reports and 13 indirect within 85,000 SQF warehouse space.
• Maintained a tight control on inventory by being well organized conducting weekly inventory audits. As well monitoring/overseeing operations and correcting opportunities as they arise.

• Managed profitability by controlling cost as well as keeping visibility of controllable factors on a weekly basis to adjust to reach or beat profit margin.

• Coordinated transportation of customer products in compliance with company policies and DOT standards.
• Ensured timely delivery of orders within designated areas to maintain customer satisfaction.
• Managed driver activities and documentation accurately in computer systems to support operational efficiency.

• Ensured quality and compliance in move processes, meeting revenue goals effectively.
• Boosted sales team performance, achieving profit targets via strategic P&L management.
• Promoted operational efficiency through team-building, emphasizing the recruitment and retention of skilled crew members.

• Increased customer service satisfaction ratings through effective strategy development.
• Facilitated smooth workflows by establishing strong departmental relationships.
• Managed supplier coordination for efficient vehicle maintenance and repair services.