Summary
Overview
Work History
Education
Skills
Timeline
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Anthony Jean-Louis

Customer Soultions Rep
Charlotte

Summary

Dynamic professional with a proven track record at Charter Spectrum, excelling in skill development and relationship building. Recognized for enhancing customer satisfaction and team morale through effective leadership and emotional support. Adept at multitasking and critical thinking, consistently achieving high performance ratings while fostering a positive work environment.

Overview

8
8
years of professional experience

Work History

Mentor

Charter Spectrum
03.2025 - Current
  • Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
  • Enhanced mentee performance by providing personalized support.
  • Served as role model for mentees by demonstrating strong values and ethical standards.
  • Developed trust-based relationships with mentees through active listening and empathetic communication.
  • Collaborated with mentors daily to gameplan for activities and information to go over with agents

Customer Soultions Rep

Charter Spectrum
11.2023 - 02.2025
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Handled high-volume calls while maintaining professionalism and courtesy, contributing to a positive work environment.
  • Maintained comprehensive knowledge of company offerings to provide accurate information to customers, fostering trust in the brand.
  • Improved team morale by actively participating in team-building activities and offering constructive feedback during meetings.

Lawn Care Technician

TruGreen Lawn Care
09.2023 - 11.2023
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Assisted in design and installation of lawns, gardens and other landscaping features to enhance aesthetics of outdoor spaces.
  • Demonstrated flexibility, adapting to scheduling changes and last-minute requests while maintaining a positive attitude.
  • Educated clients on best practices for maintaining their lawns between service visits, fostering long-term relationships.

Dasher

DoorDash
08.2021 - 09.2023
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.

Team Lead

Walmart
07.2020 - 06.2021
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.

Team Lead

McDonald's
08.2017 - 07.2020
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Worked different stations to provide optimal coverage and meet production goals.

Education

Associate of Arts - Psychology

Central Piedmont Community College
Charlotte, NC
05.2001 -

Skills

Skill development

Teamwork and collaboration

Effective leadership

Relationship building

Emotional support

Critical thinking

Multitasking

Timeline

Mentor

Charter Spectrum
03.2025 - Current

Customer Soultions Rep

Charter Spectrum
11.2023 - 02.2025

Lawn Care Technician

TruGreen Lawn Care
09.2023 - 11.2023

Dasher

DoorDash
08.2021 - 09.2023

Team Lead

Walmart
07.2020 - 06.2021

Team Lead

McDonald's
08.2017 - 07.2020

Associate of Arts - Psychology

Central Piedmont Community College
05.2001 -

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Anthony Jean-LouisCustomer Soultions Rep