Anthony Graham

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Kept bar presentable and well-stocked to meet customer needs.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.

• Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
• Prepared meals efficiently under time constraints for timely service during peak hours.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.

• Supervised updating procedures for working documents such as shift reports and handovers.
• Assisted in training new employees and implementing procedural changes.
• Collaborated with manager on performance-related issues and employee performance reviews.
• Trained new hires on company policies, safety procedures, equipment operation, and other essential tasks required for their role as Line Leader.
• Boosted employee morale, recognizing individual achievements and fostering a positive work environment.
• Monitored product quality to achieve superior quality reputation.
• Examined incoming materials and compared to documentation for accuracy and quality.
• Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Explained menu items and suggested appropriate options for food allergy concerns.

I was a cook, I ran drive thru, I did the front and cleaning.

• Prepared food items in compliance with recipes and portioning control guidelines.
• Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
• Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
• Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
• Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.