Anthony Fucito
Washington
Summary
Dynamic IT Senior Manager with a proven track record at The Vanguard Group Inc., adept at enhancing system efficiency and fostering innovation. Skilled in technology budget management and technical support coordination, I excel in building high-performing teams and driving operational improvements, resulting in increased customer satisfaction and compliance.
Experienced with leading IT teams and managing complex projects. Utilizes strategic planning to align IT goals with business objectives. Track record of fostering collaborative and adaptive team environments.
Overview
21
21
years of professional experience
Work History
IT Senior Manager
The Vanguard Group Inc.
01.1997 - 12.2014
- Enhanced system efficiency by streamlining IT processes and implementing automated solutions.
- Fostered a culture of continuous improvement by regularly reviewing and refining internal processes, resulting in ongoing operational enhancements.
- Boosted customer satisfaction by overseeing responsive IT help desk operations and timely issue resolution.
- Championed innovation within the organization by staying current on emerging technologies and identifying potential applications for business growth.
Director of Aquatics - Boating
BSA
06.2004 - 09.2011
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced BSA Aquatic Instructors by setting up training by collaboration through regular communication, goal setting, and performance evaluations..
- Cultivated a positive work environment around the country that increased overall team morale.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
IT Support Engineer
Microsoft
06.1994 - 01.1997
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
Education
MBA - Business Administration
University of Pennsylvania - Wharton
Philadelphia, PABachelor of Arts - Business Administration
Pennsylvania State University
University Park, PASkills
- Technology budget management
- IT purchasing expertise
- Technical support coordination
Timeline
Director of Aquatics - Boating
BSA
06.2004 - 09.2011
IT Senior Manager
The Vanguard Group Inc.
01.1997 - 12.2014
IT Support Engineer
Microsoft
06.1994 - 01.1997
MBA - Business Administration
University of Pennsylvania - Wharton
Bachelor of Arts - Business Administration
Pennsylvania State University
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