Dedicated General Manager recognized for exceptional leadership and operational management skills. Experienced in training and developing staff to uphold high customer service standards while ensuring compliance and efficient inventory control.
Overview
10
10
years of professional experience
4
4
Certifications
Work History
General Manager
Sheetz
Salisbury
01.2023 - Current
Managed daily operations of convenience store and fuel service stations.
Supervised staff to ensure high-quality customer service standards.
Oversaw inventory management and supply chain processes for optimal stock levels.
Implemented training programs for new employees on company policies and procedures.
Conducted regular staff meetings to communicate goals and address concerns.
General Manager
Dennys Restaurant
Thomasville
03.2019 - 12.2022
Oversaw daily operations to ensure smooth store functionality.
Managed staff schedules and coordinated team assignments effectively.
Ensured compliance with health and safety regulations consistently.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Shipping and Receiving Clerk
Fedex
Greensboro
02.2016 - 01.2018
Processed incoming shipments and verified contents against packing slips.
Organized and maintained inventory within warehouse storage areas.
Operated forklifts and pallet jacks to move heavy materials safely.
Education
Associate of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO
10-2025
Skills
Team building
Inventory management
Employee training
Conflict resolution
Project management
Cultural awareness
Decision-making
Leadership
Time management
Multitasking
Calm under pressure
Certification
PC Professional
Timeline
General Manager
Sheetz
01.2023 - Current
General Manager
Dennys Restaurant
03.2019 - 12.2022
Shipping and Receiving Clerk
Fedex
02.2016 - 01.2018
Associate of Science - Business Administration And Management