ANTENEH GORFU
JAMESTOWN
Summary
Skilled in overseeing daily branch operations, ensuring compliance with company and industry regulations. Background includes managing operational procedures, streamlining processes for efficiency and developing high-performing teams. Strengths lie in problem-solving, relationship building, leadership and strategic planning. Significant impact in previous roles through improved operational effectiveness and increased customer satisfaction.
Overview
14
14
years of professional experience
Work History
Manager - Digital Banking
Commercial Bank of Ethiopia
Addis Ababa
05.2023 - 08.2024
- Set comprehensicive Digital banking plan and implement proper follow up for branchs under gullele district
- Proper ATM reconciliation for more than 100 Machines and take corrective action
Fraud Investigation.Senior
Commercial Bank of Ethiopia
Addis Ababa
11.2018 - 08.2023
- Conducting Special Investigations and prepare report for the managemnt for the next action
Branch Operation Manager
COMMERCIAL BANK OF ETHIOPIA
Addis Ababa
05.2018 - 11.2018
- Managing Cash flow of the branch
- Follow up of book balance of the branch
- Conducting KYC (Know Your Customers)
Branch Manager I
Commercial Bank of Ethiopia
Butajira
06.2016 - 05.2018
- Meet Branch Fiancial and Non Fiancial Targets
- Managing, Monitoring, coaching and Evaluating Employees in the branch
- Performing Customer relations
- Assessing Overall branch performance
Monitoring and compliance officer
Commercial Bank of Ethiopia
Addis Ababa
08.2013 - 06.2016
- Conducting Comprehensive Branch Audit
- Audit Rectification Follow up
- Performing and follow up of branch suspense report
Accounts and Reconciliation.Junior Officer
Commercial Bank Ethiopa
Addis Ababa
12.2010 - 08.2013
- Acquired Asset book reconcilaition
- Insuring Bank Assets
- Maintaining Book of Head Office Accounts
- Handling Suspense Accounts
Education
Masters of Art - Developmental Studies
Mekelle University
Mekelle, Ethiopia06.2019
Bachler of Art - Economics
Haramaya University
Oromiya, Ethiopia10.2010
Skills
- Customer service
- Computer literacy (Microsoft office)
- Time management
- Communication skills
- Bank software (Temenos T24)
- Customer and vendor relations
- Documentation review
- Leadership
- Compliance reporting
- Operations management
- Goals and performance
- Sales management
Languages
English
Professional
amharic
Full Professional
Timeline
Manager - Digital Banking
Commercial Bank of Ethiopia
05.2023 - 08.2024
Fraud Investigation.Senior
Commercial Bank of Ethiopia
11.2018 - 08.2023
Branch Operation Manager
COMMERCIAL BANK OF ETHIOPIA
05.2018 - 11.2018
Branch Manager I
Commercial Bank of Ethiopia
06.2016 - 05.2018
Monitoring and compliance officer
Commercial Bank of Ethiopia
08.2013 - 06.2016
Accounts and Reconciliation.Junior Officer
Commercial Bank Ethiopa
12.2010 - 08.2013
Masters of Art - Developmental Studies
Mekelle University
Bachler of Art - Economics
Haramaya University
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