Antanay Avery
Charlotte,NC
Summary
To obtain an entry level position at a successful company that offers the opportunity for growth.
I am an energetic, hard-working, very motivated individual who is willing and looking forward to accepting new challenges and learning new skills. I enjoy working with others and am receptive to constructive criticism from supervisors and peers.
Overview
13
13
years of professional experience
Work History
QA Lead
Bakkavor USA
09.2023 - 01.2025
- Mentored junior team members, fostering growth and enhancing team performance.
- Standardized bug reporting methods for better communication between QA and development teams.
- Implemented automation tools, increasing testing accuracy and reducing manual effort.
- Managed multiple projects simultaneously, ensuring timely delivery of high-quality products.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Evaluated quality problems and performed assessments to identify and resolve issues.
Team Lead
Saddle Creek Logistics
08.2021 - 09.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Customer Retention Specialist
Conduent
10.2017 - 01.2018
- Answers inquiries by clarifying desired information, researching, locating, and providing information
- Resolves problems by clarifying issues, researching and exploring answers and alternative solutions
- Fulfills requests by clarifying desired information, completing transactions, forwarding requests
- Maintains call center database by entering information
- Determines requirements by working with customers
- Implemented targeted outreach campaigns to re-engage inactive customers and boost repeat business.
- Reduced churn rate by developing personalized retention strategies for high-risk clients.
- Contributed to company growth by upselling additional products and services during support interactions.
- Conducted regular account reviews to identify opportunities for improving customer satisfaction and reducing attrition rates.
- Collaborated with cross-functional teams to improve product offerings based on customer feedback.
Insurance Verification Specialist
Choice Health
10.2016 - 02.2017
- Determines requirements by working with customers
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
Cashier
Kroger
07.2016 - 11.2016
- Greet customers
- Handle cash and check transactions
- Handle merchandise on the floor and off
- Ring customers out
Billable Repair
Frontier Communications
01.2016 - 07.2016
- Answers inquiries by clarifying desired information, researching, locating, and providing information
- Resolves problems by clarifying issues, researching and exploring answers and alternative solutions
- Fulfills requests by clarifying desired information, completing transactions, forwarding requests
- Utilized relevant software tools for tracking inventory movement and monitoring stock levels, preventing overstocking or stock-outs situations.
- Assisted in inventory management by conducting regular audits and updating stock records.
Customer Service Representative
Startek
08.2015 - 12.2015
- Answers inquiries by clarifying desired information, researching, locating, and providing information
- Resolves problems by clarifying issues, researching and exploring answers and alternative solutions
- Fulfills requests by clarifying desired information, completing transactions, forwarding requests
- Maintains call center database by entering information
- Determines requirements by working with customers
Bookkeeper
US Off Track
02.2015 - 06.2015
- Fulfills requests by clarifying desired information, completing transactions, forwarding requests
- Maintains call center database by entering information
- Determines requirements by working with customers
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
Security Guard
SEB Security
01.2015 - 06.2015
- Protect and enforce laws on an employer’s property
- Monitor alarms and closed-circuit TV cameras
- Control access for employees, visitors, and outside contractors
- Conduct security checks over a specified area
- Write comprehensive reports outlining what they observed while on patrol
Collections Agent
Center One
12.2014 - 01.2015
- Answers inquiries by clarifying desired information, researching, locating, and providing information
- Resolves problems by clarifying issues, researching and exploring answers and alternative solutions
- Fulfills requests by clarifying desired information, completing transactions, forwarding requests
- Maintains call center database by entering information
- Determines requirements by working with customers
Security Guard
Securitas
06.2014 - 01.2015
- Protect and enforce laws on an employer’s property
- Monitor alarms and closed-circuit TV cameras
- Control access for employees, visitors, and outside contractors
- Conduct security checks over a specified area
- Write comprehensive reports outlining what they observed while on patrol
Cashier
JCPenney
10.2013 - 01.2014
- Greet customers
- Handle cash and check transactions
- Handle merchandise on the floor and off
- Ring customers out
Game Attendant
Darien Lake Theme Park
03.2012 - 07.2012
- Greet customers
- Supply customers with game equipment
- Clean and repair booth and keep equipment in serviceable conditions
Education
Forensic Science/Criminal Justice
Hilbert College
01.2014
High School Diploma - GENERAL
Charter High School for Applied Tech.
Buffalo, NY01.2013
Skills
- Being well organized
- Fast learner
- Listens attentively
- Work well with others
- Openly expresses ideas
- Speaks effectively
- Understands feelings
- Self-confident
- Accepts responsibility
Activities
- Volunteered @ Hawthorne Health Nursing Home
- Basketball
- Year Book Club
- Select choir
Timeline
QA Lead
Bakkavor USA
09.2023 - 01.2025
Team Lead
Saddle Creek Logistics
08.2021 - 09.2023
Customer Retention Specialist
Conduent
10.2017 - 01.2018
Insurance Verification Specialist
Choice Health
10.2016 - 02.2017
Cashier
Kroger
07.2016 - 11.2016
Billable Repair
Frontier Communications
01.2016 - 07.2016
Customer Service Representative
Startek
08.2015 - 12.2015
Bookkeeper
US Off Track
02.2015 - 06.2015
Security Guard
SEB Security
01.2015 - 06.2015
Collections Agent
Center One
12.2014 - 01.2015
Security Guard
Securitas
06.2014 - 01.2015
Cashier
JCPenney
10.2013 - 01.2014
Game Attendant
Darien Lake Theme Park
03.2012 - 07.2012
Forensic Science/Criminal Justice
Hilbert College
High School Diploma - GENERAL
Charter High School for Applied Tech.
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