Ansley Wright
Boonville
Summary
Adaptable and eager, with a solid auction background and proven expertise in building and leading successful teams. Knowledgeable about front-line operations, and motivated to use expertise to help the company grow and exceed expectations. Talented problem-solver, ready to back up employees at any time. Results-driven professional experienced in inventory tracking and workflow monitoring. Known for preparing accurate estimates and maintaining compliance, dedicated to supporting operational excellence and improving customer experiences.
Overview
10
10
years of professional experience
Work History
Business Service Specialist II
Manheim Statesville
Statesville
03.2024 - Current
- Assisted customers with vehicle inquiries and provided information on services.
- Managed vehicle inspections to ensure compliance with company standards.
- Utilized computer systems to track inventory and schedule appointments.
- Responded to customer feedback and addressed service-related concerns promptly.
- Participated in training sessions to develop knowledge of company operations and policies.
- Developed and maintained positive relationships with customers through courteous interactions and prompt resolution of issues.
- Assisted in resolving customer complaints by utilizing problem-solving skills.
- Monitored inventory levels for parts used in service operations to ensure sufficient stock is available at all times.
- Responded promptly to customers' concerns and coordinated swift resolutions to handle service issues.
- Maintained accurate records of customer transactions including purchase orders and invoices.
- Prepared estimates for customers based on their individual needs while staying within predetermined budget parameters.
Automotive Estimator
Manheim Statesville
Statesville
04.2018 - Current
- Identified key points impacting estimation values with careful evaluations of project plans, requirements, and specifications.
- Prepared estimates at different levels of completion
- Monitored clients SLA's and worked side by side with technicians to complete jobs within time frame
- LDM board owner
- Developed key reports to monitor workflow to better assist clients needs
Administrative Assistant
Manheim Statesville
Statesville
08.2016 - 04.2018
- Worked closely with client to improve value to their inventory
- Monitored a large inventory to make sure items were completed according to their SLA's
- Handled communication between client and our shops
- Distributed invoices, updated accounts, and entered new information into customer relationship management system.
- Handled vendor invoices, verifying coding, reconciling purchase orders, and documenting approvals in IMS, ECR program and VCF.
- Promoted productivity by handling all administrative tasks, including schedules and correspondence.
- Handled communications between staff and customers.
Dealer Services Coordinator
Manheim Charlotte
Concord
08.2015 - 04.2016
- Handled all incoming and outgoing title work
- Collaborated with team members to meet daily demands and handle challenging projects.
- Updated office files daily and kept records organized.
- Completed accurate work tasks by carefully reviewing every order.
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.
- Assisted customers with sales and service needs.
Education
Respiratory Therapy -
Forsyth Tech Community College
Winston Salem, NC06.2014
Diploma -
West Rowan High School
Mt. Ulla, NC06.2009
Skills
- Job management
- Organization
- Customer service
- Report building
- Estimate preparation
- Customer relationship management
- Inventory tracking
- Workflow monitoring
- Effective communication
- Computer proficiency
- Microsoft outlook
- Administrative support
- Project planning
- Data collection
- Scheduling
- Task prioritization
- Written communication
Timeline
Business Service Specialist II
Manheim Statesville
03.2024 - Current
Automotive Estimator
Manheim Statesville
04.2018 - Current
Administrative Assistant
Manheim Statesville
08.2016 - 04.2018
Dealer Services Coordinator
Manheim Charlotte
08.2015 - 04.2016
Respiratory Therapy -
Forsyth Tech Community College
Diploma -
West Rowan High School
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