Open To Work
Annette Montesano
Lowes Foods
Calabash
Work Preference
Desired Job Title
Guest Service ManagerHospitality SpecialistDirector of Business Development
Work Type
Full Time
Location Preference
On-SiteRemote
Location:
Calabash, NC
Open to relocation:
Yes
Important To Me
Career advancementWork from home optionHealthcare benefitsPaid sick leave401k matchStock Options / Equity / Profit SharingFlexible work hoursCompany CultureWork-life balancePersonal development programs
7
years of professional experience
Results-oriented professional with a strong background in hospitality operations and staff development. Proven ability to elevate guest experiences while ensuring accurate financial management and seamless team integration. Committed to fostering a high-performance culture through mentorship and training.
Work History
Guest Service Manager
7 Months- Coordinated daily guest service operations to enhance customer satisfaction and engagement.
- Trained new staff on customer service protocols and company policies for seamless integration.
- Resolved guest inquiries and complaints promptly, improving overall guest experiences.
- Oversaw daily cash handling procedures at the front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
- Monitored staff training, scheduling and shift changes.
- Evaluated employee performance regularly, offering constructive feedback and coaching as needed to improve individual skill sets and overall team effectiveness.
Hospitality Specialist
3 Years 5 Months- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Trained new staff on operational procedures and service standards.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed inventory levels, ensuring optimal stock of wine selections and bistro offerings.
- Resolved customer complaints promptly, maintaining positive dining atmosphere.
- Stayed up-to-date with industry regulations and standards to offer compliant hospitality services.
Director of Business Development
3 Years 3 Months- Developed and executed strategic partnerships to enhance market reach.
- Analyzed market trends to identify new business opportunities.
- Collaborated with cross-functional teams to align business development goals.
- Conducted competitive analysis to refine sales strategies and tactics.
- Reviewed loan applications for accuracy and completeness, ensuring adherence to regulatory guidelines.
- Analyzed financial statements and credit reports to assess borrower eligibility for mortgage products.
- Liaised with underwriters to resolve discrepancies and clarify borrower information, facilitating timely approvals.
- Developed training materials for new hires, fostering a comprehensive understanding of mortgage processing procedures.
Education
Associate of Science - Culinary Arts
Skills
Staff training and development
Operations management
Sales and upselling
Exceptional communication
Money handling
Financial monitoring
Training and mentoring
Payment processing
Pipeline management
Document review
Financial document review
Proficient in Restaurant POS & Loan Origination Software
Legal compliance
Problem-solving
Microsoft office
Desktop underwriter
CRM software
Legal documentation
Timeline
Guest Service Manager
Lowes Foods
11.2025 - CurrentRead More
Hospitality Specialist
The Brentwood Wine & Bistro
06.2022 - 11.2025Read More
Director of Business Development
Constructive Capital
02.2019 - 05.2022Read More
Florida Culinary Institute
Associate of Science from Culinary Arts
Read More