ANNETTE JORDAN
Siler City
Summary
Compassionate front desk receptionist with expertise in appointment scheduling, call management, and customer relationship management. Committed to providing exceptional service and resolving customer issues efficiently.
Overview
30
30
years of professional experience
Work History
Front Desk Receptionist
SALVATION ARMY
Siler City
10.2024 - Current
- Greeted visitors warmly and directed them to appropriate resources.
- Managed incoming calls and addressed inquiries, ensuring accurate information and timely responses.
- Scheduled appointments and maintained the front desk calendar.
- Assisted with administrative tasks and maintained filing systems.
- Provided detailed information about Salvation Army services, enhancing community awareness and access.
- Assisted with scheduling appointments for clients and visitors.
- Resolved customer complaints and issues promptly, maintaining high standards of service and adherence to protocols.
CNA ll
UNC HEALTH CAMPUS
Chapel Hill
03.1996 - 09.2024
- Monitored vital signs and reported changes to nursing staff promptly.
- Delivered compassionate care to patients across diverse healthcare settings, enhancing their overall experience.
- Supported patients with daily living activities, promoting comfort and safety in all interactions.
- Documented patient information accurately in electronic health records system.
- Educated patients and families on care procedures and health management techniques.
- Assisted with range of motion exercises and other rehabilitative activities.
- Exhibited strong customer service skills in interactions with patients, families, and guests, fostering a welcoming environment.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
Education
EDUCATION ASSISTANT
Central Carolina Community College
Sanford, NC04-1999
CNA Ll -
Central Carolina Community College
Sanford, NC10-1996
CNA -
Central Carolina Community College
Sanford, NC04-1994
Skills
- Front desk operations
- Appointment scheduling
- Call management
- Customer relationship management
- Filing systems
- Service promotion
- Domestic abuse and sexual assault training
- Girl Scout leadership
- Children's choir facilitation
Timeline
Front Desk Receptionist
SALVATION ARMY
10.2024 - Current
CNA ll
UNC HEALTH CAMPUS
03.1996 - 09.2024
EDUCATION ASSISTANT
Central Carolina Community College
CNA Ll -
Central Carolina Community College
CNA -
Central Carolina Community College