Anne Marie McMackin
Fayetteville
Summary
Team player with expertise in customer relationship management, recruitment strategies, and strategic planning. Proven ability to enhance productivity through effective human resources policies and fostering positive work environments. Strong adaptability and interpersonal skills contribute to successful collaboration and project execution. Highly knowledgeable in information technology, ready to tackle new challenges and drive results.
Overview
7
7
years of professional experience
Work History
Senior Admissions Officer
Jack Welch Management Institute
Remote
01.2022 - Current
- Prepared reports summarizing admissions data such as number of applicants accepted, denied, waitlisted by gender, ethnicity, country of origin.
- Utilized social media outlets to communicate information about upcoming deadlines and requirements for applying.
- Resolved problems that arose during the admissions process in a professional manner.
- Coordinated communication between departments regarding applicant status updates.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Delegated tasks appropriately according to individual skill sets.
- Developed strategies to increase team productivity and improve customer service levels.
- Motivated staff through positive reinforcement techniques.
- Provided support to junior staff during peak periods of workloads.
- Ensured compliance with company policies and procedures throughout the team.
- Trained new staff in relevant processes and procedures.
- Collaborated with management team to implement new work procedures or policies.
Career Services Placement Coordinator
My Computer Career
Remote
06.2021 - 09.2021
- Collaborated with faculty members to ensure that academic curricula are aligned with current industry needs.
- Reviewed student resumes for accuracy and completeness prior to submission.
- Created and maintained databases of student resumes, job postings, internships, alumni contacts.
- Facilitated discussion groups focused on developing professional networks.
- Researched best practices employed at other universities so as to continuously improve existing Career Services programs.
- Developed successful relationships with employers in order to create internship and job opportunities for students.
Human Resources Generalist
Spirit Warehouse
Allendale
01.2018 - 01.2020
- Maintained up-to-date knowledge of current trends in Human Resources management techniques and strategies.
- Provided guidance on labor laws and regulations to ensure compliance with applicable federal, state and local rules.
- Facilitated conflict resolution between employees through mediation sessions or counseling services.
- Performed data entry of employee information in HRIS system for accurate record keeping.
- Developed and maintained job descriptions, performance evaluation forms, employee handbooks, and other HR related documents.
Education
Master of Science - Industrial And Organizational Psychology
Southern New Hampshire University
Manchester, NH09-2021
MBA - Human Resources Management
Keller Graduate School of Management
06-2017
Skills
- Data analysis
- Report generation
- Social media communication
- Compliance management
- Conflict resolution
- Team collaboration
- Employee training
- Policy development
- Team building
- Networking skills
- Task delegation
- Process improvement
- Recruitment
- Management development
- Organizational development
- Complex Problem-solving
- Microsoft Office Suite
- Workplace diversity cultivation
- Employee onboarding
- Diversity and inclusion
- Training and mentoring
Timeline
Senior Admissions Officer
Jack Welch Management Institute
01.2022 - Current
Career Services Placement Coordinator
My Computer Career
06.2021 - 09.2021
Human Resources Generalist
Spirit Warehouse
01.2018 - 01.2020
Master of Science - Industrial And Organizational Psychology
Southern New Hampshire University
MBA - Human Resources Management
Keller Graduate School of Management
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