Anneka Abbott

Served as a key team member at The Mills House Hotel, a luxury boutique property in Charleston, SC, with a primary focus on front desk operations and event coordination. Delivered exceptional guest service by managing check-ins, check-outs, and reservations while addressing guest inquiries and resolving issues with professionalism and efficiency. Worked closely with department leaders to uphold Hilton brand standards and ensure a seamless and personalized guest experience.

• Managed daily front desk operations, handling guest check-ins, billing inquiries, and special requests to ensure outstanding service.
• Supported coordination of high-profile events, assisting setup and vendor relations.
• Assisted in streamlining front desk procedures to enhance operational efficiency and guest satisfaction.
• Analyzed guest feedback and provided actionable insights to department managers to enhance service delivery.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.

Played a vital role in delivering high-quality guest experiences at Lulu’s on Main, a popular upscale dining establishment known for its community-focused events and exceptional service. Operated in a dual capacity, managing front-of-house service during peak dining hours while actively assisting in the coordination and execution of private events, including wedding receptions, graduation celebrations, and corporate gatherings.

Provided attentive and personalized service to guests, ensuring smooth dining experiences and addressing special requests with efficiency and professionalism. Supported event logistics by coordinating with vendors, managing reservations and seating plans, and overseeing event setups to meet client expectations. Collaborated closely with the management team to ensure events operated seamlessly and reflected the brand’s standards of excellence.

• Supported special events by setting up and breaking down dining spaces.
• Managed participant registrations and communications for multiple large-scale events.

• Managed administrative tasks, including scheduling, email correspondence, and order processing, ensuring efficient daily operations.
• Supported digital marketing efforts, creating content for social media and assisting with SEO optimization strategies.
• Maintained accurate records of sales, inventory, and customer interactions within CRM systems.
• Provided excellent client service, addressing customer inquiries and ensuring timely communication with vendors and production teams.