ANNIE MAGUIRE
Wilmington
Summary
Results-driven professional with 20+ years in customer service and sales, recognized for enhancing customer satisfaction through effective problem resolution and personalized support. Proven ability to build strong relationships that foster loyalty and engagement. Eager for a new challenge that uses my strengths to give back and make a difference.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Farm Bureau of North Carolina
Wilmington
12.2024 - Current
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolve customer complaints through effective communication and problem-solving techniques.
- Assist clients with insurance inquiries and provided accurate information.
- Process policy changes and claims efficiently within company guidelines.
- Maintain detailed records of customer interactions and transactions, ensuring accurate reference for future inquiries.
- Educate clients on services and benefits, enhancing their understanding and engagement.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Develop strong customer relationships through personalized assistance and support, fostering loyalty and satisfaction.
- Remain calm and professional in stressful circumstances and effectively diffused tense situations.
CUSTOMER SERVICE REP
Pivot Parking
Wrightsville Beach
03.2023 - Current
- Managed busy phone lines and assisted walk-in customers in seasonal front office role
- Resolved customer complaints to ensure satisfaction and enhance overall service experience
- Maintained accurate resident information and tracked parking pass and citation revenues
DRIVER
UBER
01.2023 - Current
SALES REPRESENTATIVE
CSM Flooring
Wilmington
05.2022 - 10.2022
- Sold diverse flooring products including hardwoods, engineered hardwoods, LVP, LVT, carpet, and custom area rugs, catering to varied customer preferences
- Designed and sold tile flooring, backsplashes, and fireplace surrounds, enhancing customer home aesthetics
- Oversaw flooring product installations, ensuring quality and customer satisfaction throughout the process
- Customer focused mentality, providing excellent service and communication throughout the process
SALES REPRESENTATIVE
East Coast Granite of Wilmington
Wilmington
10.2021 - 05.2022
- Field measured, quoted, and sold projects with quick turnaround to meet customer needs
- Collaborated with commercial and retail customers to deliver customized countertop solutions
- Leveraged extensive kitchen design experience to provide tailored solutions for customer projects
- Work with suppliers to access special order materials for on time completion of projects
- Manage multiple projects, in various stages of completion, from start to finish.
DESIGNER/SALES REPRESENTATIVE
The Tile Shop, LLC
Cary
09.2019 - 03.2020
- Leveraged kitchen design experience to provide tailored recommendations for customers
- Delivered exceptional customer service, ensuring high satisfaction and repeat business.
- Utilized diverse tile products, from vinyl to high-end marble, to meet client needs
- Incorporated heated flooring into several Master Bath Designs
- Blended various tile designs to create visually appealing and cohesive finished products
- Working with retail and commercial accounts, developed good relations with local installers and contractors
KITCHEN/BATH DESIGNER/SALES REPRESENTATIVE
REICO
Annapolis
02.2018 - 02.2019
- Provided all aspects of kitchen and bath design including cabinetry, countertops, tile backsplash or flooring, lighting, plumbing fixtures, and appliances
- Delivered a diverse range of kitchen and bath projects, from small bath makeovers to large custom kitchens, enhancing client satisfaction and design functionality
- Managed multiple, ongoing projects from design to installation
- Conducted detailed field measurements to ensure precise design specifications for all projects
- Collaborated with plumbers and electricians on-site to align project details and ensure seamless execution
- Consistently received top ratings (via feedback from customers) on my customer service and design ideas
KITCHEN/BATH DESIGNER/SALES REPRESENTATIVE
Cabinet Discounters
Columbia
11.2016 - 02.2018
- Mastered knowledge of multiple cabinet lines, multiple countertop options, and price points for each
- Became proficient in 20/20, a CAD based program for designers
- Enhanced kitchen design expertise through practical application in real-world settings
- Served retail customers by delivering tailored mid-priced kitchen and bath remodel solutions
- Acquired kitchen design skills through hands-on projects
- Worked with seasoned designers, learning
KITCHEN, BATH AND APPLIANCE SPECIALIST
Home Depot
Parkville
05.2015 - 11.2016
- Specialized in kitchen, bath, and appliance sales
- Acquired comprehensive knowledge of kitchen and bath remodeling processes
- Cultivated deep interest in home improvement trends and solutions
SMALL BUSINESS OWNER
Maguire Enterprises
Towson
05.2006 - 11.2016
- Established business focused on supporting seniors aging in place
- Delivered comprehensive services to clients over ten years
- Cultivated strong relationships while enhancing service delivery
Education
Some College (No Degree) -
The Community College of Baltimore County
Catonsville, MDSkills
- Customer relationship management
- Complaint resolution
- Customer advocacy
- Sales techniques
- Effective communication
- Service centered mindset
- Problem solving
- Conflict management
- Data entry accuracy
- Home improvement
- Positive attitude
Timeline
Customer Service Representative
Farm Bureau of North Carolina
12.2024 - Current
CUSTOMER SERVICE REP
Pivot Parking
03.2023 - Current
DRIVER
UBER
01.2023 - Current
SALES REPRESENTATIVE
CSM Flooring
05.2022 - 10.2022
SALES REPRESENTATIVE
East Coast Granite of Wilmington
10.2021 - 05.2022
DESIGNER/SALES REPRESENTATIVE
The Tile Shop, LLC
09.2019 - 03.2020
KITCHEN/BATH DESIGNER/SALES REPRESENTATIVE
REICO
02.2018 - 02.2019
KITCHEN/BATH DESIGNER/SALES REPRESENTATIVE
Cabinet Discounters
11.2016 - 02.2018
KITCHEN, BATH AND APPLIANCE SPECIALIST
Home Depot
05.2015 - 11.2016
SMALL BUSINESS OWNER
Maguire Enterprises
05.2006 - 11.2016
Some College (No Degree) -
The Community College of Baltimore County