Annalisia Mann
Fayetteville
Summary
Highly skilled Deposit Services Representative with strong banking and customer service background. Known for maintaining precise records, ensuring regulatory compliance, and developing effective cash management strategies. Strengths include exceptional interpersonal communication, problem-solving capabilities, and ability to offer personalized solutions to customers' financial needs. Demonstrated impact in previous roles through improved efficiency in processing transactions and enhancing customer satisfaction levels.
Reliable professional with background in financial transactions, known for high productivity and efficient task completion. Possess key specialized skills in cash handling, customer service, and fraud detection which contribute to maintaining accuracy and promoting client trust. Excel in communication, problem-solving, and time management, ensuring seamless operations and positive customer experiences.
Overview
15
15
years of professional experience
2004
2004
years of post-secondary education
Work History
Deposit Services Representative
USAA Federal Savings Bank
Fayetteville
01.2023 - 06.2025
- Processed customer deposits efficiently and accurately using banking software.
- Assisted members with account inquiries and provided exceptional service.
- Managed transaction records to ensure compliance with bank policies.
- Educated customers on bank products and services to enhance their experience.
- Participated in risk assessments of the branch operations regularly.
- Provided exceptional customer service by responding promptly to all customers' requests or complaints.
- Processed wire transfers for both domestic and international accounts according to established guidelines.
- Assisted customers with opening new accounts, transferring funds between accounts, closing existing accounts and making loan payments.
- Identified transaction errors when debits and credits did not balance.
- Resolved problems or discrepancies concerning customers' accounts.
General Manager
Papa Murphy's
Fayetteville
07.2017 - 12.2022
- Managed daily operations to ensure efficient service delivery.
- Trained and supervised staff to maintain high performance standards.
- Implemented marketing strategies to increase customer engagement and sales.
- Oversaw inventory management to ensure product availability and freshness.
- Coordinated staff schedules to optimize labor resources and coverage.
- Ensured compliance with health and safety regulations in all areas of operation.
- Fostered a positive work environment to enhance team collaboration and morale.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
Assistant Store Manager
Zaxby's Chicken
Fayetteville
04.2015 - 06.2017
- Supervised daily operations to ensure compliance with company standards.
- Trained and developed team members on customer service best practices.
- Managed inventory control processes to maintain stock levels and reduce waste.
- Assisted in scheduling shifts and managing employee workloads effectively.
- Conducted regular audits to ensure food safety and cleanliness standards were met.
- Promoted a positive work environment through effective communication and teamwork.
- Collaborated with management to develop promotional strategies for product offerings.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Quality Control Inspector
BMW Manufacturing
Greer
07.2010 - 03.2015
- Inspected components for defects using precision measuring tools.
- Conducted audits on assembly lines to ensure compliance with quality standards.
- Documented inspection results and maintained accurate quality records.
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Maintained records of all nonconforming products and completed corrective actions as required.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Communicated effectively with management regarding progress toward meeting quality objectives.
- Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
- Used specialized tools to take precise measurements of various aspects of samples.
- Consulted with engineers to resolve quality, production, and efficiency problems.
Education
Silk City Academy
Paterson, NJSkills
- Banking software
- Transaction processing
- Risk assessment
- Account management
- Customer relationship management
- Inventory management
- Problem solving
- Attention to detail
- Time management
- Conflict resolution
- Fraud detection
- Exceptional communication
- Customer service expertise
References
References available upon request.
Timeline
Deposit Services Representative
USAA Federal Savings Bank
01.2023 - 06.2025
General Manager
Papa Murphy's
07.2017 - 12.2022
Assistant Store Manager
Zaxby's Chicken
04.2015 - 06.2017
Quality Control Inspector
BMW Manufacturing
07.2010 - 03.2015
Silk City Academy
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