Anna Grace Thomas
Greenville
Summary
Professional hospitality worker, ready to excel in any environment interacting with people. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Assistant Retail Manager
Shimmer Boutique
08.2024 - Current
- Implemented strategies focused on increasing store sales and customer satisfaction.
- Monitored inventory management and assisted with accurate, cost-effective ordering processes.
- Contributed to the development of store policies and procedures, ensuring consistency in operations and a high level of customer service across the board.
- Engaged directly with customers to offer assistance and resolve complaints.
Personal Childcare Provider
01.2021 - 01.2024
Host
Genghis Grill
01.2020 - 01.2024
Server
Genghis Grill
01.2020 - 01.2024
Cook
Genghis Grill
01.2020 - 01.2024
Manager
Genghis Grill
01.2020 - 01.2024
- Maintaining safety and food quality standards
- Keeping customers happy and handling complaints
- Keeping track of employees' hours, recording payroll
- Ordering supplies while staying within budget limitations
- Ensuring all end of day cash outs are correctly completed
- Coordinating daily front- and back-of-house restaurant operations
- Controlling operational costs and identifying ways to cut waste
- Interacting with guests to get feedback on product quality and service levels
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Fostered positive work environment, leading to decrease in staff turnover.
Education
High School Diploma -
Porter Ridge High School
Indian Trail, NC06-2022
Skills
- Proficient in interpersonal/ social skills (teamwork, active listening, conflict resolution, adaptability, leadership)
- Customer service and guest interaction
- Working calmly in high stress environments, multitasking
- Microsoft Excel
- Microsoft Word
- Staff training and development
- Delegation and supervision
- Scheduling and time management
- Decision-making capacity
- Managing Budget and Inventory
- Performance Appraisal
- Recruitment
Timeline
Assistant Retail Manager
Shimmer Boutique
08.2024 - Current
Personal Childcare Provider
01.2021 - 01.2024
Host
Genghis Grill
01.2020 - 01.2024
Server
Genghis Grill
01.2020 - 01.2024
Cook
Genghis Grill
01.2020 - 01.2024
Manager
Genghis Grill
01.2020 - 01.2024
High School Diploma -
Porter Ridge High School
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