Annabel Eckert
Asheville
Summary
I'm a hospitality professional with years of experience creating exceptional guest experiences, building strong relationships, and leading diverse teams. I believe that great hospitality and real estate share the same foundation: listening, understanding needs, and delivering a personalized experience that makes people feel at home.
With a proven track record in guest relations, communication, and problem-solving, I'm now bringing my people-first mindset and service-driven approach into the real estate world. I'm excited to make meaningful connections and create positive experiences for buyers and sellers across WNC.
Overview
14
14
years of professional experience
Work History
Director of Operations
Laughing Seed Inc.
Asheville
04.2017 - 06.2025
- Oversaw and directed daily operations of two restaurants within corporation for 10 years.
- Interviewed and hired front and back of house staff, ensuring optimal team performance.
- Analyzed P&L statements to maintain cost efficiency and ensure profitable operations.
- Coordinated and executed special events, enhancing restaurant and community engagement.
- Negotiated and renewed vendor contracts to optimize operational efficiency.
- Supervised cash handling processes, including drawers, deposits, and tip reports, to support accurate financial tracking.
Manager
Sampan
Philadelphia
02.2014 - 04.2017
- Directed a team of 25 front-of-house employees in a high-volume, fine-dining establishment, ensuring high standards of service and teamwork.
- Trained staff on menu knowledge and upselling techniques to enhance customer satisfaction and drive sales.
- Ensured guest satisfaction through efficient management of special events and routine operations.
Maître d
David Burke Kitchen
New York
02.2011 - 02.2014
- Managed front of house operations, guaranteeing a high-quality dining experience from guests' arrival through their departure.
- Adapted seamlessly to meet the evolving demands of high-profile guests, maintaining a high standard of hospitality.
- Handled any issues that may arise during service, such as seating conflicts, special requests, or complaints, with poise and professionalism.
Education
BBA - Business Management
Baruch College
New York, NY05-2012
Skills
- Event coordination
- Attention to detail
- Problem solving
- Time management
- Conflict resolution
- Staff training
- Effective communication
Timeline
Director of Operations
Laughing Seed Inc.
04.2017 - 06.2025
Manager
Sampan
02.2014 - 04.2017
Maître d
David Burke Kitchen
02.2011 - 02.2014
BBA - Business Management
Baruch College