Anna Zaianchukovska
Charlotte
Summary
Dependable professional with experience in fast-paced customer service roles. Known for strong teamwork and adaptability, consistently delivering quality service while handling multiple tasks efficiently. Eager to contribute to a collaborative and dynamic work environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Smoothie & Café Associate
Team Leader
Charlotte
12.2023 - Current
- Greet customers and help them feel comfortable and welcome.
- Take orders, handle payments, and prepare drinks/food.
- Solve customer issues calmly and respectfully.
- Keep the workspace clean and organized.
- Support the team and maintain smooth workflow during rush hours.
Customer Service / Food Service Roles
Front Desk Position
Charlotte
11.2023 - 12.2024
- Assisted customers in a fast-paced environment.
- Helped with daily tasks such as preparation, cleaning, and teamwork.
- Learned new responsibilities quickly and stayed dependable.
- Communicated clearly with coworkers and managers.
Skills
- Strong communication & people skills
- Reception / front desk assistance
- Scheduling, answering calls, helping customers
- Fast learner, adaptable, and organized
- Basic computer use (email, typing, apps)
- Problem-solving & multitasking
- Cash handling & POS
- Reliable, professional, and consistent
Languages
English
Professional
Ukrainian
Native/ Bilingual
Swedish
Elementary
Certification
Basic Computer Skills (Email, Typing, Online Applications)
Customer Service & Communication — Experience-Based
Affiliations
- Volunteer, Samaritan’s Purse – Operation Christmas ChildHelped sort, organize, and pack donations for children in need. Assisted with assembling gift boxes and supporting team workflow in a large volunteer warehouse. Developed teamwork, organization, and attention to detail.Community ActivitiesParticipate in group events, church activities, and youth gatherings that support community, leadership, and service.
- Community & Church Involvement. Participate in youth gatherings, holiday events, and community support activities. Help organize small group events and contribute to a positive, supportive environment.
- Self-Development & LearningActively improving English, customer service skills, and computer literacy through daily practice. Exploring future career options in psychology, office administration, and customer relations.• Health & WellnessMaintain a consistent routine of walking, running, and self-care to stay focused, healthy, and mentally balanced. Shows discipline and the ability to manage stress in a positive way.• Creative ProjectsEnjoy photography, digital creativity, and building aesthetic social media content. Use design tools like Canva to create visuals and captions.
Accomplishments
- Recognized by customers for friendly and professional service. Trusted with busy rush hours and multitasking in fast-paced environments. Successfully volunteered with Samaritan’s Purse, helping pack donation boxes for children in need. Known for strong work ethic, reliability, and positive attitude.
Education
Secondary School Diploma (Equivalent to U.S. High School Diploma)
Ukraine — Completed
Full secondary education completed.
Teacher’s Certification / Pedagogy Coursework (Ukraine)
Completed teacher-training education focused on early childhood/primary education principles.
Diploma and English translation available upon request.
References
References available upon request.
Timeline
Smoothie & Café Associate
Team Leader
12.2023 - Current
Customer Service / Food Service Roles
Front Desk Position
11.2023 - 12.2024