Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Anna Sidders

Raleigh

Summary

Dedicated and experienced server / bartender with 5+ years of experience in high-volume casual dining environments. After a period of personal development, I am eager to return to the fast-paced hospitality industry and apply strong customer service, multitasking, and teamwork skills to contribute to a positive dining experience for customers. Proven ability to handle busy shifts efficiently and maintain a positive attitude under pressure.

Overview

8
8
years of professional experience
1
1
Certification

Work History

CSR / Sales Rep

Binswanger Glass
Raleigh
07.2024 - 06.2025
  • Act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
  • Consistently exceeded monthly sales targets by 15–25%, ranking in the top 10% of the sales team.

Eligibility Specialist / Case Manager

Department of Social Services
Monroe
09.2023 - 07.2024
  • Managed a caseload of 200+ clients, maintaining accuracy and compliance in all case files.
  • Administered interactive interviews to determine applicant eligibility for government assistance programs (Medicaid) in compliance with state and federal guidelines and the best suitable option.

Recreational Therapist

Northeast Florida State Hospital
Macclenney
07.2021 - 07.2023
  • Assessed, planned and implemented therapy interventions congruent with individual’s goals, abilities and personal interests while providing ongoing encouragement and support.
  • Facilitated engaging and creative therapeutic activities to enhance patient comprehension and information retention.

Server

Dj's Bar And Grill
Salisbury
01.2020 - 07.2020
  • Took orders from customers accurately and in a timely manner.
  • Provided excellent customer service to ensure satisfaction.

Bartender /Senior Key Account Manager

GROWLERS Pub
Indian Trail
05.2019 - 08.2019
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.

Server

Sabor Latin Street Grill
Indian Trail
05.2017 - 01.2018
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Ensured that each guest was served courteously, quickly, and efficiently.

Education

Bachelor of Science - Recreational Therapy

Catawba College
Salisbury, NC
05-2021

Skills

  • Customer service
  • Conflict resolution
  • Customer focus
  • Adaptive team player
  • Client relations
  • Effective communication

Accomplishments

  • Employees of the Quarter- July 2022
  • Positive Attitude Award- January 2023

Certification

  • Food Handlers Card - April 2025
  • NC Alcohol Server Certificate, April 2025

Timeline

CSR / Sales Rep

Binswanger Glass
07.2024 - 06.2025

Eligibility Specialist / Case Manager

Department of Social Services
09.2023 - 07.2024

Recreational Therapist

Northeast Florida State Hospital
07.2021 - 07.2023

Server

Dj's Bar And Grill
01.2020 - 07.2020

Bartender /Senior Key Account Manager

GROWLERS Pub
05.2019 - 08.2019

Server

Sabor Latin Street Grill
05.2017 - 01.2018

Bachelor of Science - Recreational Therapy

Catawba College

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Anna Sidders