Anna Neese
Jacksonville
Summary
Dynamic professional with a proven track record at Veteran Services of the Carolinas, excelling in relationship building and meticulous data entry. Adept at connecting clients to vital resources while ensuring compliance with regulations. Recognized for fostering teamwork and enhancing service delivery through effective communication and training initiatives.
Overview
2
2
years of professional experience
1
1
Certification
Work History
SSVF Intake Coordinator
Veteran Services of the Carolinas
01.2025 - Current
- Collected and reviewed required documentation to verify client eligibility.
- Conducted screening questionnaires to assess client needs and determine appropriate services.
- Connected clients with essential community resources, including food, employment, and housing assistance.
- Maintained strict client confidentiality in compliance with HIPAA guidelines.
- Minimized data entry errors through meticulous verification and attention to detail.
- Promoted a positive work culture by fostering teamwork and open communication.
- Ensured compliance with regulations by accurately maintaining up-to-date records and documentation.
Server
Okami Japanese Steakhouse
11.2024 - 08.2025
- Delivered efficient, high-quality service to large parties of 16+ guests in a fast-paced environment.
- Provided exceptional customer service through strong attention to detail and effective time management.
- Accurately entered orders using POS systems and handled cash and card transactions with precision.
- Assisted guests with menu recommendations based on preferences and dietary needs.
Server Trainer
Cracker Barrel Old Country Store Inc
09.2023 - 12.2024
- Trained new servers on menu knowledge and service standards to ensure consistency in guest experience.
- Developed training materials and resources to enhance onboarding process for incoming staff.
- Monitored server performance and provided constructive feedback to improve service delivery.
- Facilitated role-playing exercises to simulate real-life scenarios, enhancing staff readiness for diverse customer interactions.
Education
Bachelor's of Social Work - Social Work
University of North Carolina At Charlotte
Charlotte, NC05-2027
Associate of Arts -
Alamance Community College
Graham, NC05-2021
Skills
- Relationship building
- Data entry
- Support services
- Time management
- Excellent communication
- Cross-cultural sensitivity
Certification
- Motivational Interviewing Beginner
- Motivational Interviewing Intermediate
- Mental Health First Aid
Timeline
SSVF Intake Coordinator
Veteran Services of the Carolinas
01.2025 - Current
Server
Okami Japanese Steakhouse
11.2024 - 08.2025
Server Trainer
Cracker Barrel Old Country Store Inc
09.2023 - 12.2024
Bachelor's of Social Work - Social Work
University of North Carolina At Charlotte
Associate of Arts -
Alamance Community College
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