Anna Milano
Hendersonville
Summary
I strive to make every experience special, am passionate about healing and care deeply for helping others along their journey. With over 6 years of experience in office management, my goal is to create a welcoming stress-free environment for clients and co-workers. Highly skilled in administration and a wide range of spa procedures, gained through comprehensive massage training and certification.
Overview
6
6
years of professional experience
Work History
Office Manager
Nicole Bettis Licensed Marriage and Family Therapy
06.2019 - 08.2025
- Administered all aspects of calendar management and scheduling operations, ensuring optimal use of therapists time.
- Managed new client intake procedures.
- Responsible for the administration and organization of office documents, maintaining accurate patient files and confidentiality.
- Successfully ensured every client felt valued and acknowledged from the first interaction to the last.
- Coordinated the submission of claims to insurance companies (BCBS, Tricare/ Humana, Aetna, and Medcost).
Sales Associate
Bert's Surf Shop
10.2020 - 05.2021
- Managed inventory by conducting stock checks, restocking shelves, and maintaining a well-organized sales floor.
- Operated efficiently in demanding, fast-paced situations, ensuring smooth operations from opening to close.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Improved product visibility through strategic display placement.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Continuing Education - Art And Design
Blue Ridge Community College
Hendersonville05-2024
Continuing Education - General Studies
Carteret Community College
Morehead City, NC05-2023
Certification Massage Therapist (CMT) - Massage Therapy
Carteret Community College
Morehead City, NC04-2022
Continuing Education - General Studies
Asheville-Buncombe Technical Community College
Asheville, NC12-2019
High School Diploma -
Epiphany School of Global Studies
New Bern, NC06-2018
Skills
- Customer service
- Organizational skills
- Office management
- Office administration
- Problem-solving
- Reliability
Timeline
Sales Associate
Bert's Surf Shop
10.2020 - 05.2021
Office Manager
Nicole Bettis Licensed Marriage and Family Therapy
06.2019 - 08.2025
Continuing Education - Art And Design
Blue Ridge Community College
Continuing Education - General Studies
Carteret Community College
Certification Massage Therapist (CMT) - Massage Therapy
Carteret Community College
Continuing Education - General Studies
Asheville-Buncombe Technical Community College
High School Diploma -
Epiphany School of Global Studies