Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anna Koski

Matthews

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Behavior Technician

Autism360
02.2025 - Current
  • Worked as part of collaborative team to address changing needs of children.
  • Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
  • Supported client using principles of applied behavior analysis.
  • Learned specialized behavior approaches to implement behavioral strategies.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
  • Assessed patient progress and reported changes to supervising physician.
  • Monitored patient behavior and immediately reported changes to supervising physician.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Developed and implemented reinforcement systems to encourage positive behaviors.
  • Monitored client progress to provide continued guidance and consistent feedback to families.

Team Member

McDonald's
12.2023 - 12.2024
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Operated register to process payments and collect cash payment for order totals.
  • Maintained productive, efficient approach to all tasks.
  • Learned all required tasks quickly to maximize performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.

Private Swim Instructor

Self
02.2021 - 12.2023
  • Taught students pool and water safety guidelines.
  • Provided positive reinforcement and motivation to increase student confidence and performance.
  • Developed and implemented lesson plans based on individual student needs.
  • Motivated participants through one-on-one instruction and positive feedback.
  • Adapted classes to meet needs of participants with varying fitness levels.
  • Utilized effective record-keeping system for tracking customer information.
  • Implemented new and creative exercise routines to keep participants motivated.

Assistant General Manager

Goldfish Swim School
02.2021 - 11.2022
  • Planned and prepared work schedules for 20 employees to assign employees to specific duties.
  • Engaged team members and improved performance by delivering daily updates and conducting regular meetings to obtain feedback and convey new policies.
  • Evaluated department conditions and operations to determine strengths and areas for improvement.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.

Bakery Team Lead

Harris Teeter
07.2019 - 02.2021
  • Maintained cleanliness and hygiene in bakery premises.
  • Guaranteed all baked goods were cooked according to customers tastes and needs.
  • Maintained and controlled inventory of baked goods.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Managed all baking operations professionally and handled all problems confidently.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Cleaned and maintained kitchen equipment and oven.
  • Replenished and rotated food items, following correct food cooling and storage procedures.

Sales Associate

Bed Bath & Beyond
12.2016 - 07.2019
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Swim Instructor

Brace YMCA
01.2013 - 12.2016
  • Prepared equipment before each class and stored items promptly after classes.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
  • Maintained control and safety of class and kept children in flotation always within arm's reach.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
  • Took notes strengths and weaknesses of each child in class to track progress.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.
  • Mentored and trained new swim instructors on best practices.
  • Implemented proper safety protocols and emergency response plans.
  • Adapted teaching techniques to different learning styles.

Education

High School Diploma -

Weddington High School
Weddington NC
06-2015

No Degree - Liberal Arts

Central Piedmont Community College
Charlotte, NC

Skills

  • Behavior treatment plans
  • Intervention management
  • Goal attainment
  • Training and mentoring
  • Active listening
  • Program improvement
  • Clear communication
  • Positive reinforcement
  • Progress tracking
  • Report writing
  • Documentation skills
  • Team collaboration
  • Multitasking and organization
  • Team leadership
  • Problem-solving
  • Time management

Certification

  • RBT - Registered Behavior Technician
  • First Aid/CPR Certified

Timeline

Behavior Technician

Autism360
02.2025 - Current

Team Member

McDonald's
12.2023 - 12.2024

Private Swim Instructor

Self
02.2021 - 12.2023

Assistant General Manager

Goldfish Swim School
02.2021 - 11.2022

Bakery Team Lead

Harris Teeter
07.2019 - 02.2021

Sales Associate

Bed Bath & Beyond
12.2016 - 07.2019

Swim Instructor

Brace YMCA
01.2013 - 12.2016

High School Diploma -

Weddington High School

No Degree - Liberal Arts

Central Piedmont Community College

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Anna Koski