Anna Johnson
Clayton
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
30
30
years of professional experience
1
1
Certification
Work History
AML Investigations Manager
PNC Bank, NA
08.2022 - 11.2025
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
AML Analyst Team Lead
PNC Bank, NA
04.2008 - 08.2022
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
AML Analyst
PNC Bank, NA
03.2005 - 04.2008
- Identified threats, vulnerabilities and suspicious behavior patterns to recommend mitigation measures.
- Read fraud and security risk management-related articles and white papers and took part in webinars to keep abreast of changes in fraud and security landscape.
- Monitored financial transactions and immediately reported suspicious activity to authorities.
Lead Teller
PNC Bank, NA
09.1998 - 2005
- Mentored newly hired team members on appropriate responses to patron questions.
- Received car loan, home loan, and other payments and posted to accounts.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Investigated and promptly resolved issues with patron accounts.
Teller
PNC Bank, NA
08.1995 - 1998
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Education
Associate of Science - Business Administration And Management
Johnston Community College
Smithfield, NCSkills
- Interpersonal skills
- Continuous improvement
- Teamwork and collaboration
- Positive attitude
- Analytical skills
- Regulatory compliance
- Communication skills
- Problem resolution
- Multitasking
- Task prioritization
- Reliability
- Adaptability
- Good judgment
- Self motivation
- Active listening
- Professional demeanor
Certification
ACAMS
Timeline
AML Investigations Manager
PNC Bank, NA
08.2022 - 11.2025
AML Analyst Team Lead
PNC Bank, NA
04.2008 - 08.2022
AML Analyst
PNC Bank, NA
03.2005 - 04.2008
Lead Teller
PNC Bank, NA
09.1998 - 2005
Teller
PNC Bank, NA
08.1995 - 1998
Associate of Science - Business Administration And Management
Johnston Community College