ANNA BRAY
Apex,NC
Summary
Detail-oriented and compassionate Administrative Professional with a strong foundation in healthcare billing, customer service, and law enforcement. Proven ability to manage complex tasks, support diverse teams, and communicate effectively with stakeholders. Bilingual and internationally experienced, with a unique blend of cultural awareness and technical expertise.
Overview
27
27
years of professional experience
Work History
Medical Billing Specialist
Wake Radiology
07.2019 - Current
- - Respond to patient inquiries regarding billing and insurance claims.
- - Submit and track claims; appeal denials with detailed documentation.
- - Process payments and maintain HIPAA-compliant patient records.
Local Childcare Consultant
Cultural Care
06.2021 - Current
- - Provide support to international au pairs and host families.
- - Conduct in-home interviews, monthly check-ins, and conflict mediation.
- - Report monthly to regional managers to ensure program compliance.
MRI Radiology Operations Assistant
Novant Health
01.2018 - 06.2019
- - Prepared patients for MRI scans; ensured compliance with safety protocols.
- - Coordinated mobile MRI operations across facilities.
- - Supported staff with patient documentation and scheduling.
Administrative Assistant / Receptionist
Nina Parker Realty
01.2013 - 01.2019
- - Managed client database and office communications for 16 brokers.
- - Developed and published marketing content and social media posts.
- - Handled high-volume calls and maintained a welcoming front office.
Administrative Assistant / Conference Management
Adam’s Mark Hotel
12.2004 - 03.2006
- - Supported event coordination for Denver’s largest hotel venue.
- - Created banquet orders, room setups, and AV/food service plans.
- - Trained new hires on service standards and booking systems.
Customer Service Representative / Selling Agent
American Express
05.1998 - 10.2003
- - Supported cardholders across Scandinavia; issued emergency cards globally.
- - Promoted retention through the Save-A-Card Member Program.
- - Delivered performance reports for regional sales teams.
Education
Associate of Science - Criminal Investigations
Everest University
Orlando, FLCertificate - Healthcare Billing & Coding
Wake Technical Community College
Raleigh, NCCertificate - Medical Terminology
Wake Technical Community College
Raleigh, NCCertificate - Hotel and Catering Management
Brighton College of Technology
Skills
- Medical Billing & Coding (ICD-10-CM, CPT, HCPCS)
- Administrative Support & Office Management
- Insurance Claims & Denials
- Patient & Client Relations
- Conflict Resolution
- Criminal Investigations (Academic)
- Bilingual Customer Service (English/Swedish)
- Professionalism and ethics
- Documentation and reporting
- Confidentiality practices
Timeline
Local Childcare Consultant
Cultural Care
06.2021 - Current
Medical Billing Specialist
Wake Radiology
07.2019 - Current
MRI Radiology Operations Assistant
Novant Health
01.2018 - 06.2019
Administrative Assistant / Receptionist
Nina Parker Realty
01.2013 - 01.2019
Administrative Assistant / Conference Management
Adam’s Mark Hotel
12.2004 - 03.2006
Customer Service Representative / Selling Agent
American Express
05.1998 - 10.2003
Certificate - Healthcare Billing & Coding
Wake Technical Community College
Certificate - Medical Terminology
Wake Technical Community College
Certificate - Hotel and Catering Management
Brighton College of Technology
Associate of Science - Criminal Investigations
Everest University
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