Anna Boaz

Orchestrated planning and execution of private events, including brewery buyouts and community gatherings for up to 400 guests.

Oversaw coordination and execution of weekly events including live music, karaoke, trivia, music bingo, and yoga.

Coordinated logistics and activities for brewery holiday parties and public events, ensuring memorable experiences for attendees.

Ensured effective communication and seamless coordination of events to enhance client satisfaction.

Coordinated event timelines, floor plans, and logistics to facilitate efficient setup and execution processes.

Facilitated effective communication with brewery staff to ensure seamless event execution.

Drove revenue growth by upselling event packages, beverage options, and additional add-ons.

Utilized platforms such as Spothopper and Teamup to enhance project collaboration.

Cultivated exceptional personalized hospitality experiences in a luxury dining environment.

Provided informed recommendations on curated food, wine, and specialty drinks to elevate dining satisfaction.

Coordinated and executed course service with precision, ensuring timely delivery and high-quality standards.

Uphold exceptional service standards that reflect luxury brand values.

Established connections with guests to deliver exceptional service and encourage repeat business.

• Sole point of contact for private and group dining events for 10 to 150 guests. Ensuring a seamless, high-touch experience from booking through execution. Generating $1.67 million dollars in event sales, my first year, as Sales Manager.
• Responsible for blocking and pacing of all large parties and private events.
• Supervised end-to-end event execution to include booking, client communication, payment processing (via STRIPE). Personally greeted event hosts and conducted all post-event follow-ups.
• Maintained daily communications through daily monitoring of voicemails, emails, and event platforms (TripleSeat).
• Collaborated with management and culinary teams during daily huddles and pre-shifts. By distributing BEOs and menus; managing contracts and task timelines in TS.
• Cultivated and maintained hundreds of relationships with business and social event hosts through proactive engagement.
• Conducted daily outreach and executed 3-day follow-up strategies to maximize all lead / bookings. Maintained CRM (ZoomInfo) by cleaning and updating leads.
• Submitted weekly/monthly reports including SMCC forms and outreach logs to senior leadership.
• Monitored online reviews on Yelp and TripAdvisor. Responded to customer feedback to enhance service quality. Maintained promotional presence on CVB Chamber and LinkedIn.

• Streamlined operational processes to enhance efficiency and optimize guest service readiness.
• Organized and coordinated interview schedules and new hire orientation sessions.
• Assisted with HR paperwork, including onboarding processes, ADP data entry, and exit documentation.
• Executed daily paperwork completion, ensuring accurate data entry into Compete accounting program.
• Addressed OpenTable reviews and managed guest feedback to enhance customer experience.
• Collaborated with chef and butcher teams to develop daily preparation logs and waste tracking documentation.

• Facilitated mock service tests for new hires to ensure readiness for floor placement.
• Resolved escalated guest concerns and coordinated accurate food re-preparation processes.
• Coordinated front-of-house staff assistance and addressed challenges promptly to maintain operational efficiency.

• Executed outstanding bar service, ensuring customer satisfaction and loyalty.
• Maintained cleanliness and efficiency standards. Assisted in preparing house cocktails through precise batch mixing for consistent pours.
• Oversaw bar inventory management and implemented suggestive selling techniques for food and beverages.
• Facilitated training sessions for new bartenders to enhance mixology skills, wine service proficiency, and menu comprehension.

• Provided exceptional service for private dining events and regular service, ensuring seamless experiences for parties of up to 16 guests.
• Facilitated training sessions for new hires on service standards, menu knowledge, and company expectations.
• Prepared tables for service and assisted guests with inquiries. Completed side work and closing duties efficiently.

• Spearheaded recruitment, training, and support initiatives for new staff in a post-COVID hospitality environment.
• Assisted with cash handling at end of shifts. Compiled sales reports each night. Supported close-out procedures to ensure accuracy.
• Ensured adherence to safety and health protocols while proactively resolving staffing shortages and guest issues.
• Managed bar service operations while upholding inventory control and sanitation standards.
• Facilitated seamless operations in back-of-house and front-of-house roles to enhance team efficiency.

• Enhanced guest experiences through personalized menu suggestions and commitment to outstanding service.
• Developed and delivered comprehensive training programs for new servers to ensure adherence to hospitality standards and safety measures.

• Coordinated seating arrangements and waitlist operations to enhance customer experience during busy periods.
• Implemented upselling techniques to boost check averages, focusing on wine, appetizers, and specials.
• Facilitated large-scale events, including weddings and milestone celebrations, ensuring seamless execution.

• Achieved promotion to head hostess within six months, overseeing front-of-house staff and ensuring exceptional customer service standards.
• Oversaw guest seating and provided a welcoming atmosphere. Coordinated with servers to maintain efficient waitlists during high-traffic periods.