Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anna Beesley

Gastonia

Summary

Dynamic leasing agent with Camden Property Trust, skilled in property tours and tenant relations. Proven ability to resolve conflicts and enhance tenant satisfaction through effective communication. Experienced in social media marketing and training, fostering strong business partnerships while ensuring compliance with fair housing policies. Committed to delivering exceptional service and building lasting rapport.

Overview

17
17
years of professional experience

Work History

Leasing Agent

Camden Property Trust
03.2017 - 08.2021
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Distributed and followed up on tenant renewal notices.
  • Invited prospects to fill out application upon completion of property tour.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Recruited new residents through website advertising and marketing.
  • Monitored advertising effectiveness by gathering information about market competition in local area.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.

Private Nanny

Tammy Upton
03.2013 - 01.2014
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Played games, worked on puzzles, and read books to young children.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Transported children to and from school, medical appointments, and extra-curricular activities.
  • Assisted with light housekeeping duties as well as running errands.

Customer Service Representative

Harris Teeter
02.2011 - 03.2013
  • Responded to customer requests for products, services, and company information.
  • Managed timely and effective replacement of damaged or missing products.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Implemented and developed customer service training processes.
  • Trained staff on operating procedures and company services.
  • Maintained up-to-date knowledge of product and service changes.
  • Handled opening and closing the store and front desk
  • Ran money orders, processed lottery tickets and Western Union.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Customer Service Representative

Publix
01.2005 - 01.2008
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Cross-trained and provided backup support for organizational leadership.
  • Investigated and resolved accounting, service and delivery concerns.
  • Managed timely and effective replacement of damaged or missing products.

Education

Associate of Arts - Accounting And Finance

Central Piedmont Community College
Charlotte, NC
05-2027

High School Diploma -

Seton Home Study
Daytona Beach, FL
05-2006

Skills

  • Business partnerships
  • Prospecting assistance
  • Property tours and inspections
  • Business processes and procedures
  • Local market conditions
  • Fair housing policies
  • Lease administration
  • Event planning
  • Record keeping
  • Social media marketing
  • Training and mentoring
  • Building rapport
  • Customer relations
  • Punctuality and reliability

Timeline

Leasing Agent

Camden Property Trust
03.2017 - 08.2021

Private Nanny

Tammy Upton
03.2013 - 01.2014

Customer Service Representative

Harris Teeter
02.2011 - 03.2013

Customer Service Representative

Publix
01.2005 - 01.2008

Associate of Arts - Accounting And Finance

Central Piedmont Community College

High School Diploma -

Seton Home Study

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Anna Beesley