Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anna Amaya

Dudley

Summary

Retail leader with 10 years of management experience, specializing in multi-store operations and team development. Demonstrated success in driving growth and enhancing customer relations across various markets. Expertise gained through roles at Claires, Dollar General, and Family Dollar, focusing on sales operations and training high-performing teams. Committed to delivering exceptional customer experiences while achieving organizational objectives.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Store Manager/Training Manager/ Multi-store Manager

Claire's
03.2024 - Current
  • Ensure day to day processes are being performed efficiently and in a timely manner throughout my stores. I handle scheduling, teaching training and coaching of all my employees as well as stores I am training in. Interviewing and screening possible candidates for the stores within the district. Setting schedules, correcting payroll times and ensuring timesheets are correct and submitted on a weekly basis. Maintaining strong relationships and communication with trainees and fellow SMs. I ensure store employees are knowledgeable of store KPIs and goals set in each store throughout the week. Cash handling, such as deposits, change and banking audits are done daily. Providing excellent customer service all while building community ties. Reviewing reports and data daily to ensure all KPIs are met and to make sure all opportunities are being dealt with.

Store Manager

Dollar General
06.2021 - 11.2023
  • Scheduling and managing a team, merchandising, in stocks, cash handling, opening and closing the store. I am fully responsible for the hiring, firing coaching, training and promoting of all employees in my building. I ensure that all day to day tasks and operations run smoothly. Placing orders and comparing to weekly invoices to ensure proper products and amounts are being received. As the store manager I work with the DM and Merchandising managers hand in hand to ensure sales goals are met and store specific items are upselling.

Store Manager

Family Dollar
06.2017 - 10.2019
  • Scheduling and managing a team, merchandising, in stocks, cash handling, opening and closing the store. I am fully responsible for the hiring, firing coaching, training and promoting of all employees in my building. I ensure that all day to day tasks and operations run smoothly. Placing orders and comparing to weekly invoices to ensure proper products and amounts are being received. As the store manager I work with the DM and Merchandising managers hand in hand to ensure sales goals are met and store specific items are upselling.

Department Manager Online and Food

Walmart
08.2016 - 07.2017
  • Scheduling a team to ensure efficient delivery time and customer satisfaction. Running daily reports and calling customers to follow up on service and improvements that could be made. Handled all in stocks, teaching, training, coaching.

Office Manager

BizmaX
04.2013 - 02.2016
  • Checking in clients, confirming state and federal test dates, answering phones, scheduling meetings and client appointments. Ensuring all operational tasks were running and employees were performing in accordance to Gov standard. Copying, faxing and preparing emails and letters. Ensuring testing facilities stayed up to date on state code.

Education

GED - undefined

Skills

  • Front desk administration support
  • Kronos expertise (3 years)
  • Sales strategy implementation
  • Point of sale operations
  • Microsoft Excel proficiency (3 years)
  • Customer service skills (6 years)
  • Human resources functions
  • Retail key holder experience
  • Recruitment marketing proficiency
  • Merchandising team supervision
  • Operations smart systems
  • Planogram retail execution
  • Inventory planning forecasting
  • Leadership with phone skills
  • Cash handling experience (5 years)
  • Retail cash register operations
  • Task scheduling organization
  • Business operations oversight
  • Efficiency time strategies
  • Retail sales management
  • Staff training programs
  • Customer service
  • Kronos
  • Team Management
  • Management
  • Operations
  • Cash handling

Certification

Food Handler Certification

Timeline

Store Manager/Training Manager/ Multi-store Manager

Claire's
03.2024 - Current

Store Manager

Dollar General
06.2021 - 11.2023

Store Manager

Family Dollar
06.2017 - 10.2019

Department Manager Online and Food

Walmart
08.2016 - 07.2017

Office Manager

BizmaX
04.2013 - 02.2016

GED - undefined

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Anna Amaya