Ann Stephens
Apex
Summary
With a proven track record at Apex Police Department, I excel in critical thinking and fostering teamwork. My experience spans enhancing community safety and streamlining operations, showcasing my ability to manage complex challenges and lead with efficiency. Skilled in suspect identification and customer service, I bring a dynamic skill set and a commitment to excellence.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
32
32
years of professional experience
Work History
Sales Associate
JOANN Fabrics and Crafts
10.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Police Captain
Apex Police Department
12.1992 - 02.2022
- Documented incidents and arrest activities, reviewed written reports and communicated with subordinates to facilitate administrative follow-up.
- Liaised with government, civic and private organizations to promote community safety.
- Approved training and education designed to maintain and improve officer patrol and protective services.
- Handled inquiries and made presentations before various commissions and news outlets.
- Supervised administrative and support functions of non-sworn personnel.
- Examined personnel, facilities and tactics for safety and training.
- Ensured compliance with all local, state, and federal laws during daily operations, mitigating legal risks.
- Provided expert testimony in court proceedings related to criminal cases, contributing to the successful prosecution of offenders.
- Conducted internal investigations to uphold disciplinary standards within the police force, promoting accountability among officers.
- Provided armed internal security to diplomatic and consular installments worldwide to safeguard public, classified information and equipment vital to national security.
- Led and managed detective unit and developed processes for maintaining evidence and property.
- Utilized analytical tools to identify patterns in crime data, directing resources effectively towards high-priority issues within the community.
- Spearheaded recruiting initiatives to attract diverse candidates into law enforcement careers, fostering an inclusive work environment.
- Reduced crime rates through proactive patrolling and intelligence-led policing initiatives.
- Promoted a culture of continuous improvement within the police force, encouraging officers to seek out new ways to enhance their skills and better serve the community.
- Streamlined operations by implementing new technologies to improve communication, data collection, and analysis capabilities within the department.
- Monitored performance of employees and established police requirements.
- Maintained public trust by ensuring transparency in all aspects of police operations, including open lines of communication with citizens and media outlets.
- Scheduled and adjusted duty rosters to achieve efficiency of department operations, functions and actions.
- Enhanced community safety by developing and implementing effective policing strategies.
- Developed and implemented ordinances rules and regulations to further departmental goals.
- Developed policies and procedures that increased efficiency while maintaining quality service delivery to the community.
- Managed budgetary resources for the efficient operation of the police department, optimizing resource allocation and cost control.
- Led a team of officers in conducting investigations, solving complex cases, and ensuring public safety.
- Planned, organized, directed and supervised operation of Administration, PAtrol and Investigations divisions.
- Oversaw emergency response planning efforts to prepare the department for natural disasters or other critical incidents requiring immediate action.
- Collaborated with other agencies for coordinated responses to emergencies or large-scale events requiring multi-agency cooperation.
- Monitored and managed tactical communications to control information and focus resources.
- Strengthened relationships between law enforcement and the community through outreach programs and transparent communication efforts.
- Managed department resources during major events or incidents, coordinating logistical support and ensuring the safety of all involved personnel.
Education
Professional Certification - Administrative Officers Program
University of Louisville
Louisville, KY11-2003
Associate of Applied Science - Criminal Justice
Wake Technical Community College
Raleigh, NC11-1992
Skills
- Customer service
- Internal affairs
- Teamwork and collaboration
- Suspect identification
- Time management
- Critical thinking
- Problem-solving skills
- Active listening skills
- Excellent people skills
- Problem-solving
- Multi-tasking strength
Accomplishments
- Awarded N.C. Officer of the Year in 1997.
- Apex Woman of the Year in 2020
- Order of the Long Leaf Pine recipient from the Governor of NC in 2022
- Kentucky Colonel recipient from the Governor of Kentucky in 2003
Timeline
Sales Associate
JOANN Fabrics and Crafts
10.2023 - Current
Police Captain
Apex Police Department
12.1992 - 02.2022
Professional Certification - Administrative Officers Program
University of Louisville
Associate of Applied Science - Criminal Justice
Wake Technical Community College
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