ANKY CHAU
Pittsboro
Summary
Results-driven, process-oriented, and strategic IT PMO leader with over 20 years of experience collaborating effectively with cross-functional teams to foster a high-performance culture. Demonstrated expertise in managing highly complex, multi-million-dollar IT programs and projects from start to finish, ensuring adherence to timelines and budgets.
Overview
17
17
years of professional experience
1
1
Certification
Work History
IT Director – PMO
ICON PLC
08.2021 - Current
- Accountable for the success of the projects and programs under the ICON Operations Delivery and Development & Commercialization portfolios, focusing on the delivery of IT solutions for early drug development, laboratories, clinical operations, pharmacovigilance, data management, and biostatistics & programming
- Direct program teams consisting of over 100 employees and contractors, driving operational excellence, and quality, and delivering continuous business value and transformational initiatives across 100+ projects on budget ($24M) and on time
- Oversaw a key integration and highly complex program involving the migration of safety data from the Argus-On-Premise system to the Argus-Cloud system which enabled the business to provide services from a single unified system, and to significantly reduce IT infrastructure and licensing costs ($1M+)
- Provide consultation and hands-on support to Business Partners on the budget governance process and on new business case initiation and solution definition phases including architecture and security reviews, and cloud assessments
- Manage resource capex utilization and ensure employees and contractors hit capex targets/forecasts and the overall PMO P&L is managed effectively
- Coach, mentor and develop a team of 10-15 Project Managers and Program Managers and ensure organizational, team, and personal development goals are achieved
- Drove continuous improvement and implementation of PPM tool across multiple functional groups, resulting in higher quality data in key executive reports and improved capacity management
- Collaborated with Applied Digital Services, Procurement, and Finance leaders to streamline the contract, purchase order, and invoice processes which resulted in better controls over vendor costs
- Lead Diversity, Inclusion, Belonging (DIB) and Women in IT (WIT) initiatives to build an inclusive and empowering community and workplace, and to promote women in IT across ICON to drive gender equality and representation at all levels
IT Associate Director – PMO
PRA Health Sciences
04.2017 - 07.2021
- Overall responsible for managing a $27M-$35M Operations Portfolio budget, including working with senior executive IT, Finance, and Business stakeholders during the budget planning and roadmap prioritization season, tracking costs throughout delivery, and reporting status to Business Unit leads and executive governance board
- Drove the intake, ideation, and definition process of projects (100-125) within the Portfolio, ensuring the business case was aligned with the company’s strategical vision, and benefits were measurable and added value for the business
- Oversaw resource demand and supply across multiple functional groups and proactively addressed resource needs and gaps by improving forecasting
- Led a team of 10 Program Managers and Project Managers to execute the Portfolio, and built a strong track record of delivering projects and programs on time, on-budget without sacrificing quality
- Led PRA’s largest-ever ($9M budget) technology implementation program to deliver an end-to-end Salesforce clinical trial management solution on time
- Delivered the company’s largest and most comprehensive Validation Package, which consists of over 1,000 compliance and Software Development Lifecycle (SDLC) deliverables and artifacts
- Established Executive Governance model to ensure alignment with roadmaps, budgets, priorities, and decisions at the enterprise level
- Improved internal IT processes that increased Business partner satisfaction by developing executive qualitative and quantitative status reports to senior executives, keeping them apprised of program risks, issues, and changes
- Selected as the 'Face of IT' in the quarterly PRA newsletter showcasing IT success stories
IT Project Manager/Program Manager - PMO
PRA Health Sciences
07.2015 - 03.2017
- Served as Project Manager and Scrum Master for 3 to 4 virtual and co-located scrum teams
- Managed complex programs which entail building integrations between multiple Salesforce systems and applications to deliver a performant and scalable end-to-end solution
- Collaborated with business stakeholders, senior management, and other functional leadership to improve efficiencies and processes for IT
- Received Award for Outstanding Leadership for delivering one of the first applications under the Predictivv Platform, an ecosystem with interconnected solutions
PMO Program Manager
Allscripts
09.2014 - 07.2015
- Supported Solutions Management and other Allscripts Management by providing program management control on critical initiatives, usually pertaining to developing and delivering solutions to the market or internal process improvement
- Facilitated cross-functional Program Team to define, estimate & schedule resources & program work to achieve program scope
- Drove the Solution Development Framework methodology into each project plan and made sure development teams adhered to the gating process
- Received Spot Leadership Award for critical contributions to the success of the EPCS (Electronic Prescriptions of Controlled Substance) program, which was one of the key strategic corporate imperatives in 2014
Senior Project Manager
Allscripts
11.2011 - 08.2014
- Delivered infrastructure projects on schedule and within budget using Agile methodology
- Ensured overall transparency of project deliverables through life cycle phases from development to delivery
- Worked across functional teams to ensure plans were sound concerning scheduling, customer needs, and company standards
- Created and executed project work plans and revised them as appropriate to meet changing needs and requirements
- Created and monitored risk logs and actively mitigated risks
- Worked with Solution and Product Management to create roadmaps and ensure requirements and acceptance criteria were documented
- Ensured effective review process for detailed design, coding, and system testing
- Managed virtual teams, communicating with all team members to ensure they understood their responsibilities and deliverables
- Lead development teams through the certification process with regulatory partners such as Surescripts to validate that software can send and receive electronic prescription messages by industry standards
Client Services Consultant/Project Manager
Jaggaer (formerly SciQuest)
07.2007 - 07.2011
- Managed multiple complex projects simultaneously using Agile methodology in the implementation of SciQuest’s software products into client ERP environments such as PeopleSoft, Oracle, SAP, SRM, and SunGard Banner which resulted in improved data visibility and compliance, expedited order processing, and reduced order processing costs
- Provided direction for and directly performed business and technical process consulting, specification development, solution build, solution acceptance testing, and solution deployment, as well as cost, schedule, quality, risk, communications, procurement, scope, and integration management for assigned projects
- Monitored actual project hours and costs against the project estimates and budget using online project portfolio tools such as ChangePoint and Tenrox
- Reported to the project team and stakeholders via weekly status reports, conference calls, and virtual meetings
- Acted as supplier enablement project manager and worked with client and supplier to translate business requirements into technical specifications and handled the delivery of electronic catalogs and integrations
- Used Agile and SCRUM methodology to create 2-week sprint plans that provided an ongoing assessment of project progress, maximizing the project team’s ability to deliver quickly and respond to emerging requirements
- Developed and tracked project schedules using Microsoft Project and online collaboration tools such as Basecamp, Confluence, and Salesforce
- Participated in the Center Of Excellence initiative, which entailed working with a team of project managers to promote collaboration and share best practices around a specific focus area to drive business results
- Designed and created training material such as user guides, product training videos, and hands-on exercises
Education
Post-Graduate Diploma - Applied Information Technology, Computer Science, Object-Oriented Programming
Information Technology Institute
Toronto, OntarioBachelor of Arts (Honors) - Psychology, Cognitive and Behavioral Psychology, Statistical and Experimental Design, Honor Thesis on Evaluation of Assessment Tools on Driving Behaviors
Queen’s University
Kingston, OntarioSkills
- Software Development Life Cycle (SDLC)
- Stakeholder and Communications Management
- Agile and Waterfall
- Resource Capacity Management
- Process Improvement
- Risk Management
- Cross-functional Leadership
- Compliance (GxP, 21 CFR Part 11)
- Budget Planning and Forecasting
- Vendor and Contract Management
Certification
- PMP
- Les Mills Body Combat Instructor
Other
Secretary on the Chatham Forest - Home Owners Association board, Pittsboro, NC
Queen’s University Academic Scholarship (Full Tuition), Kingston, Ontario, Canada
Languages
French
Elementary
Chinese (Cantonese)
Elementary
Japanese
Elementary
Timeline
IT Director – PMO
ICON PLC
08.2021 - Current
IT Associate Director – PMO
PRA Health Sciences
04.2017 - 07.2021
IT Project Manager/Program Manager - PMO
PRA Health Sciences
07.2015 - 03.2017
PMO Program Manager
Allscripts
09.2014 - 07.2015
Senior Project Manager
Allscripts
11.2011 - 08.2014
Client Services Consultant/Project Manager
Jaggaer (formerly SciQuest)
07.2007 - 07.2011
Bachelor of Arts (Honors) - Psychology, Cognitive and Behavioral Psychology, Statistical and Experimental Design, Honor Thesis on Evaluation of Assessment Tools on Driving Behaviors
Queen’s University
- PMP
- Les Mills Body Combat Instructor
Post-Graduate Diploma - Applied Information Technology, Computer Science, Object-Oriented Programming
Information Technology Institute
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