Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

ANIYA MULLEN

Raleigh

Summary

Motivated and service-driven Criminology student with a Business minor and a proven record of leadership, community engagement, and youth advocacy. Experienced in high-pressure roles across nonprofit, healthcare, and logistics settings. Known for building strong relationships, problem-solving in complex systems, and combining academic theory with hands-on social impact. Passionate about equitable leadership, ethical justice practices, and empowering underserved communities.

Overview

6
6
years of professional experience

Work History

Front Desk Receptionist

Haven House Services
08.2025 - Current
  • Shadowed and assisted with Second Round, RCS (Restitution & Community Service), and Juvenile Diversion Therapy programs.
  • Facilitated structured youth development activities and observed trauma-informed counseling methods.
  • Led confidence-building games and contributed to program design for teens in crisis or court diversion.
  • Coordinated volunteer tutor recruitment and supported outreach efforts with at-risk youth.
  • Hired as front desk receptionist for client intake, scheduling, and frontline communication with families, social workers, and court representatives.
  • Intern: Jan 2025 – Aug 2025 | Receptionist: Aug 2025 – Present

Server

True Food Kitchen
10.2024 - Current
  • Built lasting customer relationships and ensured high-quality guest experiences in a fast-paced dining environment.
  • Demonstrated agility, initiative, and professionalism during rushes and operational challenges.

Health Concierge

CVS Health
04.2023 - 12.2023
  • Provided virtual customer support and education to patients navigating prescription benefits and wellness services.
  • Acted as a liaison between patients, pharmacies, and insurance providers to ensure smooth coordination of care.
  • Delivered empathetic, HIPAA-compliant service to vulnerable populations, resolving inquiries and offering guidance on available health programs.

Warehouse Supervisor

UPS
05.2019 - 08.2021
  • Oversaw loading operations, safety checks, and package logistics in a high-volume warehouse environment.
  • Supervised small teams and maintained workflow efficiency during peak hours.
  • Developed time-management strategies and attention to detail under physical and mental pressure.
  • Collaborated with dispatch teams to streamline distribution and meet delivery targets.

Education

Bachelor of Arts - Criminology, Minor in Business

North Carolina State University
Raleigh, NC

Skills

  • Leadership & Youth Development
  • Program Coordination
  • Crisis Response Communication
  • Microsoft Office, Google Workspace
  • Public Speaking & Group Facilitation
  • Client-Facing Service & Intake Support
  • Time Management in High-Pressure Settings

Affiliations

  • Author of I AM THAT – self-published motivational book on confidence and healing (available on Amazon & Kindle)
  • Founder of daily Instagram broadcast channel promoting self-worth and resilience
  • Member, National Honor Society (Inducted 2023)
  • Participant, Honors Village & Becton Live and Learn Program

Timeline

Front Desk Receptionist

Haven House Services
08.2025 - Current

Server

True Food Kitchen
10.2024 - Current

Health Concierge

CVS Health
04.2023 - 12.2023

Warehouse Supervisor

UPS
05.2019 - 08.2021

Bachelor of Arts - Criminology, Minor in Business

North Carolina State University

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ANIYA MULLEN