Anis Hodzic
Concord
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Staff and Sales
DiMaggio’s Pizzeria
10.2023 - Current
- Sold products and services utilizing proper communication techniques, product knowledge, and sales techniques to upscale and add-on to orders.
- Worked through high pressure services efficiently handling and maintaining accuracy and delivering exceptional service during peak hours.
- Provided satisfying customer service through effective conflict resolution and personalized engagement strategies.
Installer
Five Stars Business Interiors
06.2021 - 08.2024
- Installed complete stations at new business construction sites throughout Charlotte.
- Calculated materials and time needed for each job.
- Operated tools, equipment, and machinery according to safety standards.
- Communicated quickly and accurately with supervisors about problematic sites and other issues.
Customer Service Staff
On The Border
08.2021 - 10.2023
- Worked in any role in the restaurant required at the moment, including providing customers with an adequate dining service and assisting other service staff.
- Worked diligently through high-pressure services employing effective communication and problem-solving skills even during peak hours to enhance the dining experience.
- Resolved customer inquiries and complaints swiftly through consistent application of company service protocols and attentive listening skills.
Education
Bachelor of Science - Computer Science, Concentration in Cybersecurity
University of North Carolina At Charlotte
Charlotte, NC01-2027
Skills
- SQL
- Incident Response
- Interpersonal communication
- Relationship building
- Team building
- Analytical
Certification
Google Cybersecurity Certification (2025)
- Certification in knowledge of foundational skills in cybersecurity.
Blue Team Level 1 (In progress to be obtained by the end of September 2025)
- Certification in basics on defending networks and responses to attacks
Timeline
Customer Service Staff and Sales
DiMaggio’s Pizzeria
10.2023 - Current
Customer Service Staff
On The Border
08.2021 - 10.2023
Installer
Five Stars Business Interiors
06.2021 - 08.2024
Bachelor of Science - Computer Science, Concentration in Cybersecurity
University of North Carolina At Charlotte
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