Aniaya Toney
Charlotte
Summary
Professional support specialist with proven track record in delivering high-quality customer interactions and efficient problem resolution. Skilled in active listening, clear communication, and multitasking within fast-paced environments. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability and flexibility in meeting changing needs.
Overview
5
5
years of professional experience
Work History
Health Insurance Support
TTEC
06.2020 - Current
- Assist customers with insurance inquiries and policy changes
- Processed insurance applications and policy renewals
- Conduct research to provide answers for customers to resolve their issues
- Answer incoming communications from customers and prospective members
Chat Support Representative
Legacy Support Group
04.2021 - 01.2025
- Provided prompt responses to customer inquiries through chat support platforms.
- Adapted communication style to meet the needs of diverse customer backgrounds.
- Monitored chat queues to ensure timely assistance for all inquiries.
- Documented customer interactions and feedback for future reference.
Education
Phlebotomy Certification -
Continual Health Education and Training
Charlotte, NC10.2020
HS Diploma - undefined
Hopewell High School
Huntersville, NC06.2019
Skills
- Confidentiality with HIPAA
- Exceptional workforce management
- Data collection and analysis
- Microsoft Office efficient
- Stress & time management
- Basic computer proficiency
- Quick typing
- CRM software
Timeline
Chat Support Representative
Legacy Support Group
04.2021 - 01.2025
Health Insurance Support
TTEC
06.2020 - Current
HS Diploma - undefined
Hopewell High School
Phlebotomy Certification -
Continual Health Education and Training
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