Ania Malloy
Fayetteville
Summary
Dynamic leader with a proven track record at AAFES, adept in driving sales through strategic planning and team building. Excels in customer engagement and critical thinking, significantly enhancing client satisfaction and loyalty. Skilled in leveraging digital sales tools and data-driven decision-making to surpass sales targets and foster store growth.
Energetic and personable with natural ability to build rapport and connect with customers. Possesses foundational knowledge of retail operations and sales techniques, demonstrating proficiency in customer service and effective communication. Committed to driving sales success and enhancing customer satisfaction.
Overview
7
7
years of professional experience
Work History
Retail Sales Executive
AAFES
06.2024 - Current
- Increased customer satisfaction by resolving issues promptly and professionally.
- Participated in regular trainings to stay updated on product knowledge, trends, and sales techniques.
- Provided insightful feedback to management regarding customer preferences and market trends, influencing future purchasing decisions.
- Acted as a brand ambassador by representing the company positively in all customer interactions and upholding the highest standards of professionalism.
- Mentored junior staff members on best practices in retail sales, improving overall team performance.
- Strengthened store reputation by providing exceptional service, maintaining a clean environment, and addressing customer concerns quickly.
- Improved store layout for enhanced customer experience and ease of navigation.
- Developed strong relationships with clients through attentive listening and personalized recommendations.
- Led team meetings focused on setting goals, sharing best practices, and offering support for continuous improvement efforts within the store environment.
- Handled cash transactions accurately and efficiently while adhering to all company policies and procedures related to cash handling.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
Assistant Store Manager
Tropical Smoothie
02.2023 - 05.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Fraud Analyst
TTEC
10.2022 - 01.2023
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Customer Care Representative
Teleperformance USA
01.2022 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Navigated multiple computer systems and applications to find information.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Customer Service Representative
Accenture
03.2021 - 11.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Data Entry Clerk
TruGreen Lawn Care
01.2020 - 11.2020
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Shift Manager
Party City
04.2019 - 12.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Team Leader
Spencer's Gifts
05.2018 - 11.2018
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Education
Cape Fear High School
Fayetteville, NC05.2019
Skills
- Cash handling proficiency
- Brand representation
- Merchandise display
- Task delegation
- Data-driven decision making
- Customer engagement
- Product knowledge expertise
- Supply chain coordination
- Performance analysis
- Customer feedback analysis
- Digital sales tools
- Virtual customer assistance
- Sales target achievement
- Sales team leadership
- Inventory management
- Sales forecasting
- Revenue forecasting
- Cash handling
- Delegating work
- Process development
- Team supervision
- Driven work ethic
- Customer service
- Critical thinking
- Decision-making
- Training and mentoring
- Sales strategy implementation
- Team building
- Management
- Store opening and closing
- Coaching and mentoring
- Strategic planning
- Retail operations
- Financial reporting
Timeline
Retail Sales Executive
AAFES
06.2024 - Current
Assistant Store Manager
Tropical Smoothie
02.2023 - 05.2023
Fraud Analyst
TTEC
10.2022 - 01.2023
Customer Care Representative
Teleperformance USA
01.2022 - 08.2022
Customer Service Representative
Accenture
03.2021 - 11.2021
Data Entry Clerk
TruGreen Lawn Care
01.2020 - 11.2020
Shift Manager
Party City
04.2019 - 12.2019
Team Leader
Spencer's Gifts
05.2018 - 11.2018
Cape Fear High School
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