Angie Hunt

• Direct the daily operations of the Learning and Development team, ensuring alignment with organizational objectives.
• Design and oversee role-based training programs, supporting onboarding and skill development for clinical and operational teams.
• Define success metrics for training and upskilling programs and report outcomes to leadership.
• Drive process improvement initiatives through collaboration, root cause analysis, and workflow optimization.
• Maintain compliance with federal regulations, accreditation requirements, and stakeholder expectations.
• Oversee New Colleague orientation of 700–1,000 new hires annually.

Accomplishments

• Successfully developed and launched the Video Short Series
• Successfully developed and launched Leadership Development Program with an NPS of 89%
• Successfully developed and launched 6 Upskilling programs with an average NPS of 89%
• Designed and implemented email migration training for 3,700 colleagues

• Facilitated Onboarding Programs to colleagues including, but not limited to, Skilled Inpatient Care Coordinators (SICC), Pre-Service Coordinators (PSC), Transitional Care Coordinators (TCC), Inpatient Care Coordinators (ICC), Home Health Care Coordinators (HHCC), Appeals/Denials Coordinators (ADC), Centralized Support Operations Coordinators (CSOCs), Patient Navigation (PNs) and Supervisors, Team Managers or Senior Clinical Managers when applicable.
• Supported maintenance of curriculum content, facilitator/participant guides, reference guides, work instructions, scripts and case scenarios.
• Supported integration of new initiatives into onboarding training ensuring successful operationalization as it relates to onboarding programs.
• Participated in new client implementations and market launches supporting new clinical colleagues.
• Collaborated with Learning and Development Leadership to evaluate the effectiveness of current training content and processes and define best practices moving forward, enabling the business operations organization to continually improve upon performance and delivery of outcomes.

Accomplishments

• Supported the launch of Humana and UHC contracts in all 50 states.
• Developed new educational material and updated many work instructions and reference guides.
• Assisting in the development of the Skilled Inpatient Care Coordinator Clinical Onboarding versions 3.0 and 4.0.
• InterQual Certified Instructor
• Promoted to manager of Learning and Development

• Engaged with patients, families, and skilled nursing facilities to ensure high quality of care, appropriate length of stay, and safe discharge planning for Medicare Advantage health plan members.
• Collaborated with Skilled Nursing Facility (SNF) care team to align expectations, establish optimal recovery journey and seamless transitions for patients by utilizing evidenced-based decision support tools and CMS guidelines.
• Served as patient and family advocate, addressing care concerns, providing education and guidance on continuum of care transition navigation, CMS guidelines, and regular progress updates.

Accomplishments

• Precepted and trained numerous new colleagues
• Participated in stretch project to support the launch of Humana contract in numerous states.
• Participated in the Hack-a-thon to propose ideas for discharge planning incorporating in the SDOH (Social Determinants of Health)
• Promoted to Clinical Coach on the Learning and Development team

• Liaison between the SNF and Home Health Agencies.
• Worked with the Chief Medical Officer on implementing ways to reduce readmissions.
• Monitored the inpatient stay and made post discharge calls to patients that were readmitted to the hospital.
• Collected and reported out on the data for readmissions.

Accomplishments

• Co-founded a comprehensive program for heart failure patients, initiating education and self-management strategies from the day of admission. Empowered patients with resources such as instructional videos on living with heart failure, guided practice in self-care routines (e.g., daily weight monitoring and fluid intake tracking), and personalized reviews of a heart failure manual in collaboration with their nurse.

• Assessed, planned, implemented and evaluated treatment based on age specific criteria.
• Provided care appropriate to the age of the patient served.
• Coordinated, negotiated, and managed the care of patients to the facilitate positive financial and clinical outcomes.
• Utilized Interqual Criteria to manage the length of stay for Medicare/Medicaid patients and performed concurrent clinical reviews.
• Monitored proper utilization of resources to prevent waste and abuse of Medicare dollars.
• Collaborated with providers on care delivery and facilitated timely discharges and transfers.
• Educated patients, caregivers, and providers in understanding health benefits and making informed decisions.

Accomplishments

• Designed and implemented a resource for the Case Management department, streamlining patient access to medications through Patient Assistance Programs.
• Obtained Certified Case Manager Certification

• Provided direct patient care to critically ill patients in the medical-surgical unit, ICU, NICU, Neuroprogressive unit, Telemetry, Post Partum unit, and Emergency Department.
• Prepared patients for surgery, performed post-surgical recovery care, and discharge education in the PCRU.
• Collaborated as needed across disciplines to coordinate patient care, including patient transfer, discharge, referral and spiritual/psychosocial support needs.
• Evaluated learning needs of patient and/or family and provides patient/family education appropriate to age, culture, condition, and circumstances.
• Worked as an advocate for the physical and emotional well-being of the patient.

Accomplishments

• Charge nurse
• Precepted and trained new nurses